Did you reactivate the phone in a location with a strong Verizon signal? Dial *228, option 1 and follow the prompts. Then dial *228, option 2 to update the PRL.
Thank you for the quick response.
I performed both steps as directed. A verbal and visual confirmation that the steps had been completed successfully were received.
The problem still exists.
- 3G non-existent. No data. No browsing. (Although the "3G" icon in the task bar now flashes at random and vanishes)
- Marketplace app returns "Server error has occurred" and will not execute.
How can Verizon not list this device as a supported handset while they are selling it?
Verizon isn't selling it. Third party retailers are.
Where are you located? Perhaps you are in an extended data area or there is a tower down?
I stand corrected. Yes, third party retailers are selling it, although with a large Verizon logo on the front of the phone and boot-up screen, it can be a little unsettling to see it unsupported by the carrier of the same name within a month of its purchase date.
I have another Verizon handset (Droid X2) sitting next to the Gem on my desk, with full coverage and 3G.
When you say unsupported what do you mean? Have you called tech support to see what is going on?
Also you said you paid full retail, So you paid $220 for that phone? Is it too late to return it?
What about the sd card, take that out and do a master reset. Then call tech support
I mean that it isn't listed under the supported devices section of the Verizon website. I am outside of the 14-day return period forreturning the handset. Will I have better luck with over-the-phone tech support or should I visit a Verizon store in person? I have no experience with either. What do you recommend?
I would try customer service over the phone before going to a store. Dial 1-800-922-0204 from a different phone. Press option three for tech support.
This sounds like exactly what I did. Take to a Verizon Store (Can't be a 3rd party) and tell them what happened.
They will play with it for about 10 minutes to try and fix it....Say the words "software glitch" and mail you a new one under your warranty. (You are still in the 1 year Samsung warranty and since the download was from Samsung and Verizon didn't "block" it, they will honor it.) You may have to pay for shipping depending on how fast you want it. (I did because it's my main phone...$14.95 for FexEx 10:30 next day in Ohio.)
They are really cool about it. The first tech where I went hadn't seen one before.
Hope this helps
Same exact thing has happened to mine. From what I've learned the update from the Samsung site is for the US Cellular model ONLY. But NOWHERE on the Samsung site does it say that.