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Make sure your old phone is off, then dial *228 on the phone you want to activate. Choose option 1 and follow the prompts. You may need customer service to complete the activation.
Same thing goes if you go to VerizonWireless.com, log in and choose "activate a phone" from the homepage. Follow the directions; it will either activate or you will be instructed to call customer service.
thank you, will try. gugg52.