"The person you are trying to reach...."

[DannyD]

Whenever people try to call me, they often receive the following automated message, "The person you are trying to reach is not accepting calls at this time.  Please try your call again later."  The message is repeated in Spanish, and then an error code is given: 24GA01GN.

This happens even when my phone is turned on and receiving a good signal.

Any ideas what is causing this and how to fix it?

[SuzyQ]

Parental controls?

[DannyD]

Thanks for this suggestion.  However, I should have mentioned that this behavior does not occur all the time.  If it was due to me inadverertantly making changes in the parental controls, then I think the behavior would be consistent.

[SuzyQ]

With Parental controls you can set time controls too - for instance, only allow or accept calls between 8 AM and 8 PM, and reject those late night calls. That's why it would happen at some times and not others?

If it's not due to parental controls, then I would call customer service and have them look into it to see if there is some kind of block on the line at certain times or for certain numbers.

[DannyD]

Thanks for this suggestion.  How do I access Parental Controls?  Is that something I change on the handset?  Or via accessing my Verizon on-line account settings?

Thanks,

Danny

[#6 · Accepted solution]

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DannyD wrote:

Thanks for this suggestion.  How do I access Parental Controls?  Is that something I change on the handset?  Or via accessing my Verizon on-line account settings?

Thanks,

Danny

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Hi there! You can click here to access Usage Controls and use the 'Sign In' link to view the parental controls settings. If you do not have the controls set up, please PM me directly so I can help you directly to get the incoming call issue resolved.

Thank you! Have a great weekend!