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    Dropping 3G network after gingerbread (android 2.3.3) update

    skgee

      Well ever since I updated my Droid X to Android version 2.3.3 I am experiencing period loss of the 3G network and the only solution seems to be to restart the phone.  Many of the Android forums are reporting this same issue.  Are others here experiencing this issue and is anyone aware of a fix?

        • 1. Re: Dropping 3G network after gingerbread (android 2.3.3) update

          Thank you skgee for your inquiry. I am not showing this as a known issue since the software update. That doesn't mean that other people aren't having this issue, but that it is not a common problem. Have you tried turning off your data and back on? Do you have any third party battery applications installed? I have seen some of these apps that periodically turn off the data on the phone while not being used. Try a few basic things first like pulling out your battery with the phone still on, leave out for 30 seconds. Make sure all your data settings are turned on by going to Settings>Data Manager>Data Delivery. If you are still having this issue, the last step I would recommend is a factory reset. 

          • 2. Re: Dropping 3G network after gingerbread (android 2.3.3) update
            yerfdog65

            Both my Droid X and my girlfriend's X are having the same issue since the 2.3.3 update. Before they were both fine. Now 3G comes and goes. Rebooting, removing the battery will resolve it temporarily, but the issue returns.

             

            I have also experienced the issue were I cannot make or receive a call. Once again rebooting temporarly fixes the issue, but it continues to return.

             

            We never had an issue before the update to Gingerbread.

            • 3. Re: Dropping 3G network after gingerbread (android 2.3.3) update
              Meshe

              I'm suprised this is not a "known issue" has there has been multipe post in this forum about this problem.

              • 4. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                breezex

                It's not a "known issue" until the fat lady sings, ...  oops I mean the Big Red lady sings.   :smileyvery-happy:

                 

                My wife now has an X2 because this issue could not be resolved on the X.

                • 5. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                  AntonioC_VZW

                  yerfdog65 wrote:

                  Both my Droid X and my girlfriend's X are having the same issue since the 2.3.3 update. Before they were both fine. Now 3G comes and goes. Rebooting, removing the battery will resolve it temporarily, but the issue returns.

                   

                  I have also experienced the issue were I cannot make or receive a call. Once again rebooting temporarly fixes the issue, but it continues to return.

                   

                  We never had an issue before the update to Gingerbread.



                  Hi yerfdog65,

                   

                  I understand your discontent. I see that a soft reset (battery pull) resolves the issue temporarily. As I researched this issue, I learned that a Factory Reset has resolved the issues outlined on post for other customers. Please keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Data/Media stored in your SD memory card will not be affected.

                   

                  • 6. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                    yerfdog65

                    Hi yerfdog65,

                     

                    I understand your discontent. I see that a soft reset (battery pull) resolves the issue temporarily. As I researched this issue, I learned that a Factory Reset has resolved the issues outlined on post for other customers. Please keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Data/Media stored in your SD memory card will not be affected.

                     


                     

                    Thanks for the info Antonio. I ended up doing the factory reset and it's been working fine ever since.

                     

                    Verizon customer service walked me through it, but said they had not heard of such a problem.

                    • 7. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                      Andi4GOP

                      I had the same problem, among others after the upgrade.  Took my phone to VZW store, they performed a Factory Reset, and now my phone drops 3G coverage.  Had to reboot it this morning, in fact.  So, the factory reset obviously doesn't 'permanently' fix the problem......  I'm inclined to believe, because of this and other problems, there was/is a problem with the upgrade itself.....

                      • 8. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                        droidsw
                        Andi4GOP, sssshhhhhhh, you can't say that here (that anything is wrong with gingerbread).

                        Seriously, the same thing started on my phone after the update. I've tried all the troubleshooting ideas EXCEPT FOR resetting without re-installing any apps.

                        But, I've read other people have even tried that.
                        • 9. Re: Dropping 3G network after gingerbread (android 2.3.3) update
                          mageos

                          You are not alone on this issue.  My wife has a Droid X (I am still stuck on the OG Droid) and she has had this issue since the GB update and we contacted VZW and they sent us a replacement and it has the same issue.  Before we called VZW we tried a factory reset and that didn't help.  To give you an idea of how many are having this issue, there are at least two threads on the Motorola site about the issue:

                           

                          https://supportforums.motorola.com/thread/52111?tstart=0

                           

                          https://supportforums.motorola.com/thread/51905?tstart=0

                           

                          There is also rumors of a follow up update that is due soon (sometime this week I hope).  I am going to contacting VZW to let them know that the replacement phone did not fix the issue and that I am willing to wait to see if the new update resolves the issue, if it does not I am going to request they let my wife get a different, but similar phone.  She is 8.5 months pregnant and the last thing I want is for her to not be able to make calls when the big moment comes.

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