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Have you tried a hard reset of the phone?
Here is the method copied from VerizonCellphones.org...
Tips: how to hard reset Samsung Droid Charge
- From the home screen, select Applications.
- Select Settings.
- Select Privacy.
- From the Personal data section, select Factory data reset.
- Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
- Select Erase everything.
Allow up to 2 to 2 1/2 minutes for the factory data reset and reboot processes to complete.
- Refer to Initial Activation and SetUp if necessary.