Had a user bring in his laptop that has been working finefor a couple of months with aPantech UML290. Friday it would not connect and it now gets a WMC2002 error. I am not able to find any info on this error.
Any ideas or pointers on how to solve this one?
IBM Lenovo R61
Win XP SP3
Uninstall VZAccess completely and all iterations of it.
Install the latest VZAccess for the card from http://www.vzam.net.
It should work now, if it prompts you to do a firmware update, DO IT, then reboot when it tells you to.
Even when all set and done reboot the computer and it will work fine.
I work for a Non-Profit, and they just got a bunch of these.
The very first one I tried to install keeps giving this error message no matter what I do.
Have un-installed, re-installed, sim remove and re-insert, nothing.
Have changed USB ports, did the firmware update (on very first install, has not asked about it again).
Odd thing is, that there is now a network port accociated with it, and it keeps going into a disabled state.
It is getting really annoying.
I have about 10-15 of these yet to install on other systems, and if a solid solution is not available I am going to recommend they just return all of them and keep the 3G cards we have now.
I am not impressed so far with this card.
DOH!! that's what I get for trusting the folks in OUR office they tell me everything.
I just got off the phone with Dion and he was VERY VERY helpful.
turns out it was NOT a Verizon problem, it was our company had not activated this card yet.
I am up online working.
Once again thank you to Dion for all the help and the VERY QUICK response.....
Thanks for this helpful forum! Just got my new Pantech modem, ran through the installation and kept stalling at the connection with a WMC2002 error. After reading the messages here I realized what had happened--turns out that I'd neglected to call and activate it. Du'oh, indeed! The telephone support rep was great and now I'm up and running with blazing speed. Between this forum and the Verizon telephone support what could have been a very frustrating Friday night has turned into a very pleasant one.
I have an activated UML290 Worked fine fo awhile. Last night I got booted offline 5 times. Getting a bunch of erros. Well...that did not take long...got booted off writing this post.
I have gotten..no sim card error...took out rebooted, ect.
WMC2002 error. restart..error gone.
And error 1324 when I try to ugrade Vcast manager. Acting strange. I get an error too when I connect as it tries to discover data useage.
Frustrated. Any Verizon rep here that can help? This is a new device, about 1 week old. Worked great until last night. Now, all kind of errors.
ps. downloaded latest vcast from http://vzam.net but it will not install. I get an error on a mydocuments file.
Hello, new to the forum but I had the same WMC2002 error message today. After rebooting the computer and still getting the same error, I opened VZAccess Manager again and clicked the "Detect Device" button at the top right of the window. I then instructed it to scan for all devices (or something like that, don't remember exactly what it said but it was obvious and simple). After that it connects fine and I don't seem to be having any problems.
I don't know if this will help everyone but maybe there are a few out there like me and it will correct your issue.
Just think about all the people that come on to this forum and scream and yell that it's all Verizon's fault that the modem does not work and come to find out it's on there end! At least the members in this thread are man enough to admit that it was there end. God forbid some come on here and say anything positive.
Here is my speedtest reading that is pretty much consistant all day long.
Hi - I just received 2 of these USB modems for some laptops I am working on. I changed them both to 3G. One of them seems to work great. The other I keep getting the wmc2002 error. I have tried uninstalling and reinstalling the driver. I have tried the hard SIM reset by taking the SIM card out for 30 sec. and I am still getting the error.
The only thing I haven't tried is updating the firmware, It seems like there were mixed responses to that attempt in that some it fixed and some made things worse.
Any assistance would be awesome.
Not sure if this will help or not. Recently working on a customers computer Windows Xp sp3 would get error 2114 connection error with the pantech ulm290. This was solved once I went to My computer then to Program files then to to verizon folder to the firmware folder click on the .exe firmware upgrade. After this was done the drive installed on reboot and connected fine to the internet. Hope this helps... .
Pls let me know if you find an effective remedy for your problem. It appears that I am having the same problem, despite having uninstalled and re-installed drivers, forced reset of sim card...nothing seems to work. The problem has grown steadily worse over the course of several weeks. Suspect problem with drivers, but unsure how to troubleshoot or isolate the problem. Continue to get a "network cable unplugged" msg on attempting to connect, followed immediately by the VZW WMC2002 error code. Would appreciate any advice...
If you're using Windows 7, then I recommend not even using Verizon Access Manager and instead using the new "Windows 7 Mobile Broadband" feature.
First, you'll need to install the latest version of Verizon Access Manager and the latest firmware update for the UML290 (.248). Then, after these are installed, reboot your computer. After that, you won't ever have to launch Verizon Access Manager to connect to the Verizon data network. Instead, the Verizon data network will appear in your list of "Available Networks" in Windows, just like it would if it were a regular WiFi network. To connect, just select the Verizon data network and click "Connect." (You can even have Windows connect automatically, if desired.)
I've found this feature to be much less buggy than Verizon Access Manager. The main requirement, however, is Windows 7.