You are given two options pertaining to the exchange: Defective on Arrival, which allows you to get the same type of phone without the restocking fee or exchanging it for a brand new phone of a different model with the restocking fee. Verizon Wireless will take the hit if you are trying to get the same device as a Defective on Arrival, but if you are going to go to a different model, you will be charged because the original can no longer be sold as new.
The restocking fee is Verizon's policy. If you had exchanged the phone within 3 days of purchase, you would not have to pay it. Now, since you've used it, they have to sell it as a refurbished device, which loses them a LOT of money. That's what the restocking fee helps cover.
Just be glad you're still within your 14 day return/exchange period, otherwise you'd be REALLY unhappy.
I received a call from Verizon today and she told me that I was given incorrect information. I should not be charged a restocking fee if my phone is defective, and I have been advised to go to a different phone. The 3rd phone was just delivered, and I have my fingers crossed that it works.
Glad you got it sorted out. Good luck with the new phone!
The restocking fee is Verizon's policy. If you had exchanged the phone within 3 days of purchase, you would not have to pay it.
is this true?
I haven't even recieved the phones I ordered two days ago...i want to exchange them without even opening the boxes...CS still wants to charge the 35 restocking per phone.