2 Replies Latest reply: Jun 23, 2011 1:07 PM by AdamE_VZW RSS

    forgot my password of my phone , can you help to open my phone?

    2081971

      i m forgot my password of my phone , can you help to open my phone?

        • 1. Re: forgot my password of my phone , can you help to open my phone?
          Minniehaha

          If you didn't set up a new password it would be the last four digits of your cell number. Otherwise call customer service and then will ask a few questions to make sure you are the owner of that cell and reset it for you.  800-922-0204 or you can try this

          *228 option 1 will only try to activate a phone if it is not currently activated. If you just dial the *228 choose option 1, it will "reprogram" the phone and set the security and lock code to the last 4 of your phone number.

          • 2. Re: forgot my password of my phone , can you help to open my phone?

            Hi 2081971!

             

            You can try the last four digits of your mobile number if you have not set up a password.  Customer Service CANNOT reset that password for you. We do not have remote access to your personal information on your phone including passwords. I don't see why type of phone you have. The best thing to do would be a master reset. Search our support page for "Master reset" for your device type.

             

            Have a great day!