2 Replies Latest reply on Jun 22, 2011 10:58 PM by AyaniB_VZW

    goes straight to voice mail


      When calling my mom, it goes straight to voicemail...her phone is charged and turned on, but it will not recieve the call...why??

        • 1. Re: goes straight to voice mail

          Does she have a signal?  If her phone is not getting adequate service, it would go straight to voicemail.  Another possibility is that her phone has a feature to automatically forward some contacts to voicemail, and it was set up for your number.

          • 2. Re: goes straight to voice mail

            Hi SoulReapor,


            In addition to what spottedcatfish suggested, I would recommend ensuring call forwarding is deactivated.  To deactivate call forwarding dial *73 and send, you will hear a short beep, then end the call.  Hopefully these steps resolve your issues.. Please advise if you require further assistance.





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