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      • 165. Re: Poor Reception and Signal
        Ruark

        Looks like I have the same issue with my HTC Incredible.  I got it as a free phone upgrade after many years with a big multi-phone account with Verizon.  It has the very latest updates, etc., but this phone is basically useless unless I'm standing right under a tower.  My wife has a cheap, ancient old Samsung MyShot flip phone, and she can stand next to me and get rock-solid reception, while mine won't connect, or it will connect and then drop the call within a few seconds. I swear, she can connect ANYWHERE. My Incredible's signal strength is 100-110. If I carefully hold it with 3 fingers on the bottom, it might drop down to 90-97.  Even in a signal-rich big city, the signal usually breaks on and off.

         

        I don't pay much attention to bars any more, but for what it's worth, whenever I get a call, it instantly drops 2 or 3 bars upon connecting, which usually means a lost or broken-up signal.  Now I'm STUCK with this piece of junk. For all practical purposes, we're paying $100+ a month for nothing.  I feel like I'm just making a monthly donation to Verizon. I'd love to have a good, modern phone like a Razr, but they're $200-$400. And heck, I'm not supposed to NEED one in the first place!  THANK GOODNESS my wife didn't upgrade her old flip phone along with me, or we would both be in the same boat.

        • 166. Re: Poor Reception and Signal
          Jicko

          I FIXED MINE!!!!!

           

          I recently started to have this "poor reception" issue, and i searched and found this thread.

           

          This issue has been bothering me for the past 2 weeks, and being a hardware engineering in the cellular field, I am pretty sensitive to where I was, and what was different from before. I even try to get another Verizon phone to compare the signal strength.

           

          This was the post that gave me some insight:
          ----------------

          ChristinaB_VZW        Jul 12, 2011 11:20 PM                                    (in response to shelleyb2)               

          Currently Being Moderated               

          Please confirm that the back cover (battery cover) of Incredible 2 is on the device.  Part of the antennas are on the cover. You can also PM me with your name and contact information. I would be happy to reach out to you for troubleshooting. You can also contact 1-800-922-0204 from an alternate phone, when you have the Incredible 2 with you, for immediate assistance.

          Thank you!

          ----------------

           

          I rushed to open up my "back cover" for the FIRST time, and to my surprise, 1 of the 4 "spring finger" contacts are *semi-bent*!! Duh!! That's probably why my reception suddenly becomes BAD! This deformation can be due to a drop of the phone, or can be just a manufacture issue. Another observation that confirms Christina's post is that when the back  cover is off, I get NO signal strength, and I get NO SERVICE.

           

          So I dug out my tweezers, flipped the bent contacts back into its position (and while it being opened, I used compress air to clean the inside, wiped all the contacts on the phone side as well as the back cover side with alcohol etc....), and put the phone back together...... WA-LA, my signal is back, and my signal strength improves from -105dbm to -85dbm!!!! (1bar to 4bars)

           

          I hoped that Verizon customer service rep / technical support get to read this post, and hopefully they can get this into their database to help HTC INC2 customers with this issue.

           

          To illustrate, the 4 contacts are the ones pointed by the yellow arrows in the photo. (my bent one is the lower right one)

          HTC_INC2.jpg

          • 167. Re: Poor Reception and Signal
            JonDoh

            Lucky you!  I checked mine and there are not bent contacts.  There are just too many complaints about the poor reception on this phone going back to the original Incredible, not to mention other HTC phones that all share the antenna in the back cover design.  Unfortunately, Verizon only gives lip service to the problem:  "we're sorry you are experiencing difficulties", "this is the first we've heard of these problems", etc.  I have not only problems with this phone, but a bad tower where I live.  There has been an open ticket for a month and they haven't done a single thing.  Always supposed to get back to me within 24-48 hours and they never do.  I contact them and get the same ole same ole they're sorry I'm having problems and they'll look into it."  Hades will likely freeze over before Verizon Worthless does anything to fix the problem. 

            • 168. Re: Poor Reception and Signal
              AlySipe

              Thank You, Thank You, Thank You!

              Jicko wrote:

               

              I FIXED MINE!!!!!

               

              I recently started to have this "poor reception" issue, and i searched and found this thread.

               

              This issue has been bothering me for the past 2 weeks, and being a hardware engineering in the cellular field, I am pretty sensitive to where I was, and what was different from before. I even try to get another Verizon phone to compare the signal strength.

               

              This was the post that gave me some insight:
              ----------------

              ChristinaB_VZW        Jul 12, 2011 11:20 PM                                    (in response to shelleyb2)               

              Currently Being Moderated               

              Please confirm that the back cover (battery cover) of Incredible 2 is on the device.  Part of the antennas are on the cover. You can also PM me with your name and contact information. I would be happy to reach out to you for troubleshooting. You can also contact 1-800-922-0204 from an alternate phone, when you have the Incredible 2 with you, for immediate assistance.

              Thank you!

              ----------------

               

              I rushed to open up my "back cover" for the FIRST time, and to my surprise, 1 of the 4 "spring finger" contacts are *semi-bent*!! Duh!! That's probably why my reception suddenly becomes BAD! This deformation can be due to a drop of the phone, or can be just a manufacture issue. Another observation that confirms Christina's post is that when the back  cover is off, I get NO signal strength, and I get NO SERVICE.

               

              So I dug out my tweezers, flipped the bent contacts back into its position (and while it being opened, I used compress air to clean the inside, wiped all the contacts on the phone side as well as the back cover side with alcohol etc....), and put the phone back together...... WA-LA, my signal is back, and my signal strength improves from -105dbm to -85dbm!!!! (1bar to 4bars)

               

              I hoped that Verizon customer service rep / technical support get to read this post, and hopefully they can get this into their database to help HTC INC2 customers with this issue.

               

              To illustrate, the 4 contacts are the ones pointed by the yellow arrows in the photo. (my bent one is the lower right one)

              HTC_INC2.jpg

              I have been searching endlessly for 2 days for anything I could try to fix my Incredible 2!!! I dropped it and then all of a sudden i couldnt make any calls, send any texts or even load the app store or internet... After several hours on the phone with tech support the problem was still not solved. My husband and I threw our hands up and decided to see what we could do about a replacement phone. Then off course the Incredible 2 is not available right now due to being out of stock so I started looking at other options, well for the love of my phone, and well lack of funds at the moment I decided I would search for an answer a little more before making the choice to get a new phone at the price of an arm and a leg! I then came across your REPLY and it was of massive help... I opened my battery door to find that not only had i bent one of my contacts, i broke one of the contacts on the door itself!

               

              So long story short I am so very greatful for your post! It saved me a bunch of cash i dont have, NOW all I have to do is replace the battery door and not the phone!!!

              • 169. Re: Poor Reception and Signal
                johnnyg69

                You can also add aluminum foil to the contacts. I went from 0 service in my home to 1 to 3 bars. There is a YouTube video that shows how it's done on a similar HTC phone. Just search for signal strength HTC incredible 2.

                • 170. Re: Poor Reception and Signal
                  brdooley

                  I too have the HTC Incredible 2 and about a month ago started to have signal problems. Everywhere. My husbands phone would get great service while mine had X. I finally called tech support and they sent me a replacement. I couldn't get the new one activated and the tech had asked me if the back was on my phone. I replied, "Ya....." He then told me that the antenna was in the back cover. Well, about a month ago, I purchased an after market extended battery that came with a back. It obviously doesn't have an antenna in it. I put my standard battery back in and have been fine ever since. Hope this helps?

                  • 171. Re: Poor Reception and Signal
                    Skiee

                    Just did the 'spring finger bend' & also the aluminum foil trick (http://www.youtube.com/watch?v=QHIdl1qrdkc)

                    Well, IT  WORKED WONDERFULLY!!!!

                     

                    I had an average signal of between -103 to -115 dBm with an asu between 4 to 1.

                    Now it's at a between -87 to -95 with an asu of 9 to 13!!!!

                     

                    Folks, you will have a new phone! I've had my Dinc2 for almost 2 years with 3 replacements and NONE of them have had these nunbers!!!

                     

                    DO IT...............DO IT NOW!!!!!!!!!

                    • 172. Re: Poor Reception and Signal
                      Jonoaks

                      have a inc 1 and 2 and the reception has always been poor. After  reading the posts i tried the solution 1 mikes_VZW had posted earlier to  dial:*#*#4636#*#*. I did this and  realized both phones were pre-set to  CDMA ONLY that it did nothing. However after looking  closer there is actually two options for CDMA: CDMA ONLY and CDMA AUTO  PRL after selecting the PRL option BOTH PHONES IMMEDIATELY went from  -87-105 to -67 - -69 consistently. If anyone tries this please report you  findings. Thanks MIKES_VZW. You may reference all of this information on PAGE 9

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