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    Droid X stuck at Moto Logo

    AlltheVish

      I just got the OTA update for my Droid X.

      After the install finished, my phone is stuck at the red Moto Logo.

       

      I have pulled the battery out multiple times, with no luck.

      I have also tried to access the recovery mode, trying to boot with out the SD card, all with no luck =(

       

      Any idea as to how I can fix my phone?

       

       

        • 1. Re: Droid X stuck at Moto Logo
          crb79

          AlltheVish wrote:

          I just got the OTA update for my Droid X.

          After the install finished, my phone is stuck at the red Moto Logo.

           

          I have pulled the battery out multiple times, with no luck.

          I have also tried to access the recovery mode, trying to boot with out the SD card, all with no luck =(

           

          Any idea as to how I can fix my phone?

           

           


          How long was it "stuck" ? Mine was on the Red Droid Eye screen for 15 mins while it configured itself.

          • 2. Re: Droid X stuck at Moto Logo
            AlltheVish

            I have let it sit at the Moto logo for 10-15min and nothing seemed to happen.

             

            I hasnt ever gotten to the Droid Eye screen.

            • 3. Re: Droid X stuck at Moto Logo
              Cody21

              How long did you leave the battery out?  You should leave it out for around 5 mins.  Try to boot again. If that still doesn't work, you could try going into Factory Reset Mode, clear cache from there, and reboot. If that still doesn't work, might be time to just do the Factory reset procedure.   Wildman posted this in an earlier thread. (I think the Search button though is the far RIGHT button.)

               

               

              Note: Use volume up and down to select opinion and use camera button as Enter,,,

              Boot in Recovery Mode Wipe: - Wipes system configuration settings and loads default settings but keeps personal data saved on system, normally used to recover from a none boot status without loosing personal data.  There is times that Personal Data gets wiped also with this process..

              Power Device Off First.....


              1. Hold Home Button and press power

              2. Screen will show a Android with a triangle with astrick

              3. Let Go of Home Button and Power

              4. Press Search Button (Far Left Button)  *****

              5. A blue menu will show at top of page, scroll to Format Device

              6. Select Yes to verify

              7. Allow format to complete (Information at bottom of page will go through a few steps)

              8. Once Format is complete Blue Menu will show at top again, select Reboot


              • 4. Re: Droid X stuck at Moto Logo
                AlltheVish

                I have left the battery out for 1-10min on various attempts.

                 

                I cannot get it to go into the Factory Rest Mode.

                When i hold the Home button and press the power button, the Moto Logo shows up, and then after a few sec the screen turns off.

                I never see the screen with the android and the triangle.

                • 5. Re: Droid X stuck at Moto Logo
                  crb79

                  Breaking it down a little further just in case:  With your phone powered off, press and hold the Home button, now while still holding the home button press and hold down the Power button.  Hold down both buttons until you reach the screen indicated in the instructions above.

                  • 6. Re: Droid X stuck at Moto Logo
                    AlltheVish

                    I followed those directions carefully (just tried it again to make sure)

                     

                    Held down the home button, then pressed and held down the power button.

                    Phone turned on and the red Moto logo appeared on the screen. 

                    ~5 sec later the phone turned off

                    (i am still holding both buttons at this point)

                    ~10 sec later phone turns on again

                    Red Moto logo appears on the screen, and it remains on that screen.

                     

                     

                    • 7. Re: Droid X stuck at Moto Logo
                      vfontjr

                      The directions for a factory reset have changed for Gingerbread. You no longer press the search key. You have to press both volume keys at the same time to reach the factory reset menu. I participated in the soak test and needed to access the reset menu.

                      • 8. Re: Droid X stuck at Moto Logo
                        crb79

                        Good catch vfontjr, I didn't even think of that.

                         

                         

                        Allthevish:  I don't know what else to tell you besides head to the Corp Store since you can't get it into the boot menu.  Most times I can remember anytime someone hasn't been able to get to the boot menu it's been because they weren't holding the buttons down correctly.  

                        • 9. Re: Droid X stuck at Moto Logo
                          Cody21

                          Yes, good catch... I was also part of the SOAK test group and missed that. (I never did a F.R.)


                          Wildman - probably worth updating your link to note this change.

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