1 Reply Latest reply: May 31, 2011 3:25 AM by spottedcatfish RSS

    phone won't receive any messages

    freshlybreezy

      My phone won't receive any text messages. This started happening today. I can send messages, but I can't get any that people send to me. I don't know why it's doing this or what to do to fix it. can anyone PLEASE help me figure out what's gong on? it's driving me nuts!!!

        • 1. Re: phone won't receive any messages
          spottedcatfish

          Try updating your PRL (list of towers) by dialing *228 and choosing option 2.  If that doesn't work, you can also try reprogramming your phone by dialing *228 and choosing option 1. 

           

          Have you checked to be sure that your phone's memory is not over-full?  That may be preventing some or all of your messages from being delivered.

           

          If reseting the phone doesn't work, you may need to call Verizon's tech support.  Just dial their 800 number from another phone and choose option 3.  (Using another phone to call makes it easier for them to go through troubleshooting steps with you.)