You want to leave Verizon because your Motorola phone is having issues? Hhhmmmmm..... try deleting some recently installed apps. Could be a compatibility issue. That's where I would start. Also you can do a search on this forum with the searchword of random reboots and force closures. Good luck. Just try and remember Verizon provides the network but they don't make phones.
We do not want to loose you as a customer. I recommend doing a factory reset of your phone. Resetting the phone will allow you to take your time and re-download your apps. It is possible that one of your downloaded apps is causing the phone to not function properly. I have provided instructions from page 51 of your user guide below. I have also provided a link to the online guide below:
we’re here to help
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and switch your phone on as
To reset your phone to factory settings and erase all
the data on your phone, press Menu > Settings
> Privacy > Factory data reset > Reset phone.
Warning: All data on your phone will be deleted.
(Nothing on your memory card is deleted.)
I'd also like to point out that most people who have problems with replacement phones are having those problems because of apps, bad battery or bad SD card.
Just for poops and giggles, try backing up your SD card, then format it.
That is a good suggestion, I would give this option a try before you go for the hard reset..