Are you sure that there wasn't a past due amount? Try looking over the bill again
Verizon will never give you a check, its always a credit on the bill. I got double charged once and still only got a credit lol
I'm sure it isn't a past due payment, it says on the statement do not pay. But I was specifically told I would receive my money back in check form since that's how security deposits are handled after one year on the contract when Verizon gives it back. I just don't have to wait a year since I made my plan a family plan and released the ownership to the other line.
When you transferred the account to someone else's name, VzW treats your account as a closed account. They released the security deposit as a credit on that account. they take like two months after an account closes before they mail out a check for credit balances, but they do eventually mail them out. Call CS after 50 days from your final bill statement, they'll either be able to tell you the date the check was mailed or they can escalate the request to treasury. Prior to 50 days from your final bill statement date, they can't do ANYTHING.
Thanks for the information everyone. If you did not have a past due bill and the billing statement you received advises "Do Not Pay" the security would be the refund.
Once a refund is approved 90days after your account is closed, your refund will be applied toward the balance on your wireless account and any remaining credit will be sent in the form of a check to the billing address we have on file.