1 2 Previous Next 12 Replies Latest reply: May 25, 2011 1:35 PM by Spiral RSS

    FaceTime not working?

    xlost6
      Hi I just got the iPhone a few weeks ago and I today tested FaceTime and found out that face time doesn't work. I'm trying to call my friends on their iPods but they do not seem to work.

      Are you aloud to FaceTime iPod touch users who have the 4th generation iPod touch with front facing camera or no?

      When I try to call all I get is an attempt and then it says connect failed.

      I tried turning off the FaceTime in phone setting and turning it on and restarted the phone but it will not work.
        • 1. Re: FaceTime not working?
          kaebfly

          Can't recall the solution but this was an issue for some users when they first got their iPhones. Yes, you should be able to facetime your friends. You may have to contact Verizon to fix something on their end. I know some of the people that had trouble were users that were in old Altell areas or were still on old Altell plans. Sorry my answer is vague...but if you search the forum for facetime issues you might stumble across the threads discussing this. That is, of course if someone doesn't respond with a clearer answer

          • 2. Re: FaceTime not working?
            brownta0821
            Both people must be on wifi at the time of the FaceTime call. From the iPhone you FaceTime call the iPod touch via their email address in the contact and if you are facetiming another iPhone 4 you use the phone number. Verizon can't turn anything on or off for this to work. It is a part of the software in the iPhone 4 and iPod touch 4th gen.
            • 3. Re: FaceTime not working?
              kaebfly

              Read the following thread to see what I meant about those that have had issues with Facetime and were former Alltel customers. It's not about Verizon turning on the Facetime feature...but there does seem to be something that needs to be done on VZ's end to make it work for those with the issue. http://community.vzw.com/t5/iPhone-4/Facetime-quot-waiting-for-activation-quot-and-can-t-determine/m-p/432894#M18082

              • 4. Re: FaceTime not working?
                xlost6
                What I find strange is that a few days ago when I posted this it worked after I turned FaceTime time and turned it back on and then powered off my phone and turned it back on and I FaceTimed my friend that has a iPod Touch 4 gen and it connected well.

                However I was using my home wireless router but at my job it would not work but both of my friends at work that have iPod Touches 4 gen was able to FaceTime each other but not me. That's the problem I'm having.
                • 5. Re: FaceTime not working?
                  kaebfly

                  Have you contacted Apple support for any help? You can schedule a call with their tech support people or if you are near an Apple store you can walk-in (or schedule an appointment) with the Genuis Bar to have them try to figure out the issue. Also, is your iOS updated to the latest version? Not sure if that would help but it's possible. You could always contact Verizon also but it seems that those that have needed tech help with issues on the iPhone fare better when they go through Apple than through VZW.

                  • 6. Re: FaceTime not working?
                    xlost6
                    I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

                    I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.
                    • 7. Re: FaceTime not working?
                      kaebfly

                      xlost6 wrote:
                      I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

                      I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.


                      Like you mentioned, the issue is obviously not the iPhone itself since you can get it to work on your WiFi at home. It has to be an issue with your work WiFi. Not sure how thrilled your job would be with employees using their network for personal things like using FaceTime but if they don't care about things like that you could ask your IT person what the issue is...

                      • 8. Re: FaceTime not working?
                        mikedamirault

                         


                        kaebfly wrote:

                        xlost6 wrote:
                        I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

                        I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.


                        Like you mentioned, the issue is obviously not the iPhone itself since you can get it to work on your WiFi at home. It has to be an issue with your work WiFi. Not sure how thrilled your job would be with employees using their network for personal things like using FaceTime but if they don't care about things like that you could ask your IT person what the issue is...


                        That is a very good point, it could be that xlost6's work network associated to the WiFi connection could be blocking a port or protocol required for FaceTime to work (that is unless FaceTime uses port 80), the network admin should be able to figure out the problem

                         

                        @xlost6, if you don't mind using an app other than FaceTime, there is a videochat app called Tango that does work over WiFi and 3G (and 4G on compatible devices), and should work on the iPhone 4, the 4th gen iPod Touch, the iPad 2, and any Adroid device with a front facing camera, the only thing is it's not available for PC/MAC

                        • 9. Re: FaceTime not working?
                          RoyB_VZW

                          For the OP xlost6, have you checked with your employer's IT team to ensure Facetime would be allowed on their wifi network? If it is not restricted and you are still having issues, please feel free to PM me with your wireless number, an alternate number where you can be reached, and a good time to call for troubleshooting. We would need to troubleshoot while you are at work, since that's where the problem is, but again, since it works at home, it does not appear to be an equipment or network issue. Nonetheless, we would like to determine the root cause of the problem for you. 

                           

                          Thanks!

                          1 2 Previous Next