2 Replies Latest reply: May 12, 2011 10:28 AM by RoyB_VZW RSS

    Locked out of my phone


      My Droid pro phone  is locked and my password does not work. Got any ideas on how to get access help?

        • 1. Re: Locked out of my phone

          Login with your gmail that is on the phone. it is the only way other than master reset

          • 2. Re: Locked out of my phone

            Thanks TB for your input. Jcammy, if you are not able to log in using your Google password, then a Master Reset is in fact necessary. To do so, please follow these simple steps: 



            • Turn off the phone
            • On keyboard press and hold the following keys: R + M
            • Tap Power on 
            • You should now see an "!" in a triangle with Android guy
            • Press "@" key  
            • This will unhide the menu and show the following options
              1. Reboot system Now
              2. Apply sdcard:update.zip
              3. Wipe Data/Factory Reset
              4. Wipe Cache Partition
            • Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use the Enter key to select "wipe data/factory reset"
            • Use Vol Up / Vol down to navigate to  "Yes delete all user data" and then use enter key to select "Yes - delete all user data"
            1. Wait for operation to complete (maybe 1-5 minutes)

            Your phone will then be unlocked successfully.