Routing Message -“the call is being routed locally when it could be long distance” or “You have reached a non working number announcement 14 switch 4182-5”
My family have Verizon family cell phones plan. My husband and I live in two different states. In one of our home, we got a Magicjack number. Recently when I called my Magicjack number (home phone) from my cell phone and I receive the message "the call has been misroute as local call when it should be long distance" or “You have reached a non working number announcement 14 switch 4182-5”.
Step I have taken:
update roaming in Verizon
I have gathering information, the conclusions are
If any one uses a Verizon cell phone from a different state and they are in the same state where I use Magicjack ; they would have a problem contacting me at the Magicjack number.
Since this has happen before, in February 2011, I know that this situation is fixable.
I assume that if I go to visit family member in another state and they have magicjack as their home number I would have the same problem.
I have been in communication with both company.
Both company are stating "Please do contact them about it and ask for their Translation Department to route the calls properly."
Verizon customer service representative have previously stated that Magic jack have inform Verizon that Verizon should refer their customer to magicjack. Magicjack is suppose come up with an update. Where can I find this information?
Currently there is no communication between both company or any other company. There is no communication between Verizon and it's affected customers.
Meanwhile, My MAIN CONCERN, which was expressed to both company's customer service representatives, is not being able to use my cell phone to call home in a case of emergency.
Additionally, both company have receive funds for their service, point the fingers to each other, and I am the one stuck with the problem.
Any assistance will be highly appreciated.