Please try plugging the phone in to your charger for a few seconds while the phone is turned on. Then remove the charger.
If this does not work and you are able to access your menu options, you may need to perform a hard reset. Click on the following link for steps on the hard reset:
Performing a hard reset will erase all the data and reset all the settings to the default factory settings.
My Samsung is also stuck in USB download mode and I have tried taking the battery out & tried plugging it into the charger. I am unable to get anywhere except the screen that says USB download mode and on the bottom has bootblock Version. What can I do to get my phone working again? Thanks!!
If the phone is still stuck on the USB Download mode, please take it into a direct Verizon Wireless store.
If you are not stuck in USB Download mode and are able to access the menu options, check to make sure you have the latest software by going to Menu, Settings&Tools, Phone Info, Software Update and Check New.
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Have you been able to power the phone on since posting? Did you attempt to plug it into the USB port as vereyzuhn suggested above? Was this successful?
I would also suggest a soft reset of your device. Remove the battery and wait 60 seconds. Then, re-attach and see if it will power on for you.
Please let us know if your device is operational. We want you to be able to use your service.
My son and I both have the Samsung Intensity II. My son had his phone for less than a week when he got the USB Download Mode screen. Nothing we tried worked, including removing the battery. We even took it into the Verizon store and they could not get it off that screen. They had to give us a new phone. He then had the new phone for less than a month when it happened again. I have not had any problems with my phone so I was trying to figure out what was different between them. My son was using a memory card in his phone and I do not, so I took this out, took out the battery for about 20 seconds, put the battery back in and the phone turned on successfully.
I don't know if it has anything to do with the memory card or not, but it worked and we are just going to leave it out from now on. If you have one and nothing else is working, you might try removing that first.
My phone is also stuck in that usb download mode with the bootblock at the bottom, but I don't have a memory card. I just took it out my pocket like the person above and it was there. Also like the other person above this is very frustrating. What's technology worth if it's not reliable. Most of the phones I've owned from Verizon and other companies during these last years of the 2000s have had problems. Companies too busy trying to get your money instead of making sure they have a decent product. A more simple example, when will they make a keypad lock that actually works haven't owned a phone till this day that don't end up off the home screen and on the internet or something. This is bad if it's not included in you plan. I suppose to get another in the mail but haven't seen it yet. I'll see what this one do when I get it, cause it's going to be the same phone.
Like so many before, my intensity 2 was also stuck in the bootlock mode. I tried everything and nothing would work. I took it into a Verizon store so they could try updating the firmware...that still didn't fix the problem. They said I needed to get a new phone and that it couldn't be fixed. Since my new phone should be here in a couple of days, I figured I would have little fun with the broken one, so I whacked with a hammer a few times. To my surprise, the phone restarted and began working again.