1 Reply Latest reply: Mar 31, 2011 4:29 PM by KinquanaH_VZW RSS

    sms error

    iowahandball

      i get an sms error message with a text.  cause code 98, error class 3. Any help ? Thanks !

        • 1. Re: sms error
          KinquanaH_VZW

          I am sorry your receiving an error message. When experiencing text message issues or error messages, we recommend power cycling your phone off and on for 1-2 minutes and updating your phone to the network (PRL update). 

           

          To update the PRL:

          1. Power on the phone within the Verizon Wireless coverage area.  
          2. Dial *228 then press SEND (this call is airtime free and may take up to 2 minutes).
          3. When prompted, press 2 for the option to update the PRL.
          4. Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
          5. Press End to terminate the call.
          6. Power cycle the phone to complete the update.

           

           

          Setting text and multimedia message options
          Press HOME , and then tap > Messages. On the All messages screen, press MENU
          and then tap Settings to set the text or multimedia message options. You can set the
          following:
          SMS settings
          Delivery reports
          Select this option to receive a report on the delivery status of your message.
          Priority setting
          Set the message priority of SMS messages sent
          Send callback number
          Enable your phone to include a number with the text message to allow the recipient to call
          you back by pressing the SEND button.
          Callback number
          Set the callback number.
          MMS settings
          Delivery reports
          Select this option to receive a report on the delivery status of your message.
          Auto-retrieve
          Select this option to automatically retrieve all your MMS messages completely. When
          selected, the MMS message header plus the message body and attachments will
          automatically download to your phone. If you clear this check box, only the MMS message
          header will be retrieved and shown in your All messages screen.
          Priority setting
          Set the message priority of MMS messages sent.
          Maximum message size
          Set the maximum file size of an MMS message. The MMS message will not be sent out if it
          exceeds the file size set here.
          Received messages
          Received notification
          Select this option if you want to receive a notification in the status bar when a new text or
          multimedia message arrives.
          Play notification sound
          If you want the phone to ring when a new message arrives, select this option.
          Notification sound
          Select a ringtone that is specific to new text and multimedia messages. Note that the
          ringtone briefly plays when selected.
          Vibrate
          Select this option if you want the phone to vibrate when a new text or multimedia message
          Messages 75
          arrives.
          Sent messages
          Sent notification
          Select this option if you want to receive a notification in the status bar when a message is
          sent successfully.
          Failure notification
          Select this option if you want to receive a notification in the status bar when a message is
          not sent successfully.
          Play notification sound
          If you want the phone to ring when a sent or failure notification is received, select this option.
          Notification sound
          Select a ringtone that is specific to sent or failure notifications. Note that the ringtone briefly
          plays when selected.
          Vibrate
          Select this option if you want the phone to vibrate when a new text or multimedia message
          arrives.

          You may also want to ensure your messaging settings are correct. Setting text and multimedia message options are below:


          Press HOME , and then tap > Messages. On the All messages screen, press MENU band then tap Settings to set the text or multimedia message options. 

           

          If you continue to have issues, customer service may need to check the system settings for your particular account.

           

           

          KinquanaH_VZW