3 Replies Latest reply: May 31, 2011 1:36 AM by kb9gxk RSS

    Google Voice integration problem

    Gadgetblurb

      Greetings,

       

      I wanted to see if we could get a response from Verizon on this issue of Google Voice not correctly integrating with the Thunderbolt.  I've noticed two main issues with GV for Thunderbolt.  

       

      1. When trying to go through the steps to set up voicemail, using the Android method of sending the text message from the phone does NOT work.  You must instead set up the phone on the Google voice website, then do the *71XXX-XXX-XXXX (the X being your area code and phone number) in order for voicemail to be set up.
      2. When dialing a number using the keypad, it will display the google voice local trunk number instead of the number you called.  When dialing a contact, it will show the contact name, but it will display the city in which the Google Voice trunk number resides.  

      HTC/Verizon/Google need to figure this out as it is an integral component to making Android and Google Voice work well together. 

       

       

      Thanks!

      GB

        • 1. Re: Google Voice integration problem
          PJNC284

          That's just the way it works at least in regards to android phones and Verizon.  All 3 I've had (OG Droid, Fascinate and now the Thunderbolt) do it the same way. Not sure what you're looking for as it still works.  Setting no answer forwarding to your google voice number works to get voicemails and #2 is correct as it actually dials a google trunk number which changes periodically and is what appears on your bill. 

          • 2. Re: Google Voice integration problem
            Gadgetblurb

            Perhaps I haven't explained the situation properly.  I agree, number one isn't an issue, as there is a solid workaround, even though it doesn't properaly allow users to set up voicemail.  For number 2, it is a real problem that is NOT evident in any of the other Android devices I have tried.  I have tried Google Voice integration with the OG Droid, Facsinate, Inspire, Droid 2, Atrix and the Thunderblot.  The Thunderbolt is the only one that exhibits this issue.  Usually when you dial a number on Android, it will bring up the little bubble window on top with the Google Trunk number and then show the number or contact you were calling once the bubble disappears.  The Thunderbolt, while it brings up the bubble window with the Trunk number, it still shows the Trunk number after the bubble disappears in the dialer.  This does NOT occur in any of the other devices I have tested.  It is a bug. 

            • 3. Re: Google Voice integration problem
              kb9gxk

              In the Google Voice app, go to Settings.  There is an option for how outgoing calls are handled....

               

              1) Use Provider for all

              2) Use Google Voice for all

              3) Use Google Voice for international only

               

              I know that's know the wording, but those are the option types.

               

              When you installed the Google Voice app, it asked that up front, but the default is to use the Google Voice for calls.


              Jeff