Ok, After spending countless days, phone calls and reviews on forums I found way to fix the issue with OZMAIL text messages.. To remove them you must have your old phone with you. Simply go to
Email> Mobile Email>select accounts to delete.
Once you select delete accounts through this you will no longer have your old phone's setting in your phone and your new one won't provision any more unwanted texts. The reason be is that you created alerts in your old phone to get updates when new messages come in, so by deleting the email from your old phone you no longer will receive updates to your new phone.
I sent myself a few emails to see if this is a fix and it works!
I just called Verizon and got a tech support rep who was able to go into my account and manually disable or deactivate the email account on my prior phone which should stop the OZMAIL notifications.
She also told me this is only an issue for folks who have upgraded from a 3G to a 4G device who had an email account set up on the old 3G phone. She also said that if I had gone in and re-activated my old phone then tried to re-activate my current phone I would have needed to get a new SIM card for my 4G phone so that method was not recommended.
Also, regarding any charges for these notifications she said that would only come into play if someone does not have unlimited text messaging on their account and would only be the per text charge.
Only time will tell if the messages have been stopped but, based on what I know now, I believe they are and contacting tech support is the best way to get it resolved.
I'm sorry to hear that you too are receiving the OZ Mail notifications on your new phone.
Did you happen to have an email address set up with your previous iPhone with AT&T?
If so, do you still have that phone? Is it powered on but inactive? Have you done a master reset with that phone to remove the email address?
So I have to reactivate my old phone and deactivate my current one in order to change the e-mail settings and stop these annoying Ozmail texts?!? Btw, I don't have an unlimited text plan and I have received so many Ozmail texts that I will be incuring overage charges from Verizon... Lovely :-/.... I spoke with someone in tech support and they were not very informed on how to resolve this either...
OZMAIL started for me when I downloaded the "contapps" app which is supposed to combine all your contacts (email/phone/twitter/facebook) into one user friendly app. Problem was when I would get a yahoo email, I no longer got notified through my normal email notification app. I received this OZMAIL text instead. Of course it took me a couple weeks to make the connection between the new app and the problem. It hit me whild speaking with a verizon cs who wasn't sure what to do. So I uninstalled the app and it fixed the problem. Seems like there should be a better way but I'm happy to have figured out the mystery.
Continue on to the following post in another area. The writer has a good handle on what causes it, along the same line as the previous post.
This is all so interesting. I have a 4G Smartphone and I upgraded from a Samsung Alias. I didn't use any Web services on that phone so have no idea if it ws 3G or 4G. I definitely did not have email on that phone, and I sold the phone. Is it possible the new owner could be doing something that is affecting me now? I've had my phone since June 2011 but the OZ Mail started just three weeks ago and I've received over 200 of them! I do NOT have unlimited texts, however. I have 500 per month.
I hope a CSR can help me!!! Grrrrr.
Thank you for all the information. My situation is that my old phone was a trade in and I traded it in 3 mos. ago. Do you think a tech can still go in and de-activate my e-mail account? Before knowing the info. you gave us, I tried going through a tech and she said it was a text issue. Thanks for letting us know it's an e-mail issue.
Thank you to all of you who posted that when you call in to Verizon, you need to ask to be transferred to a senior Tech Support rep as soon as possible (after they ask you all the time wasting "did you reboot" type of questions ;-) ). Once you are speaking with a senior tech support rep, if they are looking around for the solution, ask them to log into their OZMAIL application, and then they will need all of your email addresses, which they will then delete the OZMAIL app from each of them. This will stop the texts. Be sure to include your gmail account (if you have one on your smartphone) and your personal and business email addresses. They seem to not be able to easily tell which one of your email addresses is generating the texts. Cheers, and GO GIANTS.