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    Droid a855 wont hard reset

      Hey guys

      I've got a droid that I purchased used and I want to do a hard reset to clear out all the previous owners information. I've been searching the internet for answers. The power and x button method does not work, it just boots over and over. The on-screen method resets the phone, but everything is exactly the same after. I'm pretty good with technology, but this is my first smart phone. I brought it to a verizon store and they couldn't get it to reset, or load the older software. Any ideas of what else I could try to perform a hard reset? Thanks
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