Are you sure you are reading that right? Backup Assistant's purpose is to upload your phone's contacts for, well, back up.
If you use Gmail for your contacts, you can set Gmail to keep your contacts synced and backed up. And it does a MUCH better job of doing so and without pestering you about it.
I apologize for any inconvenience surrounding your backup assistance with your new device. Have you downloaded the Backup Assistant application onto your new phone? If not, you will need to do this first. Once it is set up, you can "run" and "Backup" and your contacts will be transferred over.
The online option to sync is if the application is already on your phone, you make changes to your contact list online, and then you want it to be updated to your phone immediately- instead of the "scheduled backup time". Below I have provided you with the steps to download the Backup Assistant on the Droid X.
From the main screen:
You are correct. Backup Assistant is already pre-loaded on your device. When you first power on the handset, your handset will either ask you to set-up a new account or to log in using your existing Verizon Backup Assist account pin. (You can skip this step and come back to it later using the My Accounts application or the Backup Assistant application directly).
For existing accounts: Simply enter your Verizon Backup Assist pin code to sync existing account contacts from another Verizon phone with your DROID X. Handset will advise of successful login and begin to sync contacts to DROID X. It will announce when sync is completed.
Backup Assist is a great application to use especially if you have existing information from other Verizon phones. With the DROID X application, you simply need to just complete the sign in process described above and the handset will sync contact information back and forth with Backup Assist automatically (you can manage Backup Assistant sync schedules).
Any contact you create using the handset gets saves as a "Phone" contact on the DROID X and will now be sync'd back to Verizon Back-up Assistant. You can access you call lists online with the Verizon Backup Assist utility for your computer we describe below.
You can use the online version of Backup Assist to import contact files (CSV) from other programs so that your phone can easily have the most complete phonebook between all your devices.
Clicking on Backup Assistant online will forward you to the online help page. Visit the Verizon Wireless' Backup Assist FAQ for detailed step-by-step instructions with pictures to help guide you through the process of obtaining and using the application on your computer.
I have also provided the link to Verizon help center for copy of Verizon Backup Assist manual.
I have my contacts backed up using the backup assistant and I am getting ready to swap out my Droid for another device. Will I be able to export the contacts to any device on Verizon wireless network? I have exported them to a csv just in case I have to enter them all again but if I don't have to do that, it's preferable!
no export required. when you get new device, setup backup assistant again and contacts will be added.
i setup the gmail account because it was required for the dx and contacts in gmail will be added when you setup the gmail acc't on the new phone as a backup to ba.
some folks here don't use ba, just mail for backup