I'm looking for information on Verizon's cababilities to follow through on the promises their CSR/sales people make? I currently have a $15 data plan, and within the next day or two, I want to activate a smartphone I just purchased.
My current phone is a Nokia Twist (multimedia phone), and last week, the mirror on the back of the phone cracked. The screen is fine, the phone works fine, I was going to just deal with the mirror until I sliced my finger on the broken glass. I decided it was time to search for a new phone. I wanted to replace my broken phone with a Blackberry Curve because I use my phone primarily for email and texting. I also want the calendar and to-do list features.
I wanted to upgrade data plans (was at 9.99/25mb) and info on Blackberry pricing. CSR was very friendly, gave me prices on several CPO blackberries, but I end the conversation bc I wanted to check phones out myself online. He told me the $15 data was a promotion and ending soon, and he recommended upgrading as soon as possible.
Looked at phones online, and found a blackberry on Overstock.com which was about 75% cheaper than Verizon phones, and Overstock offers a replacement warranty which includes damage. I called Verizon to discuss data plan options before I made any purchases to make all my ducks were in a row. CSR explicitly assures me the Blackberry I'm purchasing on Overstock will be fine with a $15 data plan. I upgrade my data plan, and go order my blackberry.
Checking online yesterday (Feb. 2), I see the $15 data plan is gone. It disappeared rather quickly so I wanted to double-check my data plan was $15 for 150mb. I call *611, talk to a woman who was very friendly, but she informed me both CSR's I spoke with on Sunday, Jan. 30 were wrong. They gave me wrong information about the $15 plan and adding a blackberry. I would have to upgrade from a $15 to a $30 data plan. Well that's a bit of a deceptive sale, I told her. She apologized, and put me on hold to check on other promotions. Came back and offered a "smartphones talk free" promotion, and I would be able to upgrade to unlimited data for $30 a month and would recieve a 9.99 credit for the line for the next two years. I tell her I don't need unlimited data. She appologizes again and offers me bonus minutes along with "smartphones talk free", and I agree and tell her to make the changes. At this point my brain felt like chewed gum. She suggests I monitor my account on My Verizon in the future to keep track of everything, so I set that up later that night.
When I get into My Verizon, my data plan was still listed as $15/150mb. I call *611 again, and they tell me the $30 promotion the woman earlier today was an expired promotion, and my data plan never changed. I'm told she did not note anything about this in her call log. I ask them why I was given bonus minutes, and why did she pretend to sell me an expired promotion! I was transferred to a supervisor, who gave me a schpeal about how with the iPhone everything is changing day to day, and things are changing so rapidly that CSR's easily lose track of promotions. He did try to help by offering me various discounts on new phones, but needing my phone isn't the issue. Offered me more bonus minutes, and (what am I going to do with 400 bonus minutes that expire in 60 days, call my friends and talk about the circus that is Verizon Wireless?) told me there isn't anything that can be done until I activate the blackberry (comes in the mail tomorrow, 2/4)
What are Verizon's policies on grandfathering phones based on the $15 data plan? The two CSR's I spoke with on Jan. 30 both told me activating my Blackberry wouldn't be a problem with the $15 data plan, and suggested I act quickly on the data plan because it was a short promotion. I feel like I was decieved into a sale, purchased a phone based on that agreement, and was later told "oh, sorry, they were wrong." Real helpful.