when you go to check your voicemail and enter your password, it will say press 1 to check your messages, 2 to send, 3 for personal options.
Press 3, then from personal options menu, administrative options, then from there i believe its option 7 for callback number prompting. turn the feature ON, and then it should work for you. You may also want to press option 4 (time/date playback) to make sure that is ON as well.
Hope this helps!
thanks phoneprincess, I made the changes and I will know soon if it is working.
BTW it is the "4" key , not the "3"....
I see that you are new to this also. I was expecting a admin to answer....LOL
Thanks very much again
I like to leave this feature off... however there are the occasional messages when you would like to know the number/date/time. During the message playback, press 5 to hear the details on the message.