I'm upset over my monthly bill, which is much, much higher than expected.
I got a BlackBerry several months ago as part of a free upgrade on my family's plan. The Verizon store employee informed me of the $29.99 unlimited data plan charge, but he told me that this was a ONE-TIME charge (I remembered to ask). Had he informed me that this was a monthly charge, I wouldn't have gotten a BlackBerry in the first place!
Why am I only realizing this now? I recently got a new job and decided to get my own plan. Over the phone, I chose the cheapest options in each category (or so I thought). Upon seeing my first bill, I was astonished to see the monthly charge for the data plan. I called my family to see if the charges had existed on their bill before my switch; they did, but they hadn't bothered to scruitinize.
I recall the employee who handled my BlackBerry upgrade to be offhanded, unfocused, and generally inattentive--a far cry from the careful attention I usually receive from Verizon in-store visits. I feel that I am being charged for his negligence, and I do not wish to pay this monthly fee. I simply wish to pay for the plan to which I agreed.
I realize in retrospect that a montly data charge is logical. But when an employee explains something to you, you accept the information as factual.