2 Replies Latest reply: Jan 26, 2011 3:04 AM by EB1 RSS

    USB 760 Modem not useable due to 633 error

    genlee

      I have a dell XPS laptop which has just been reformated and reloaded with System 7.  When I plug in my broadband USB modem (760).  the drivers are loaded and the verizon manager gets installed.  when I try to connect, however, I get the error 633 device is in use or not configured properly.  I have reloaded the drivers and got the most recent verizon manager with the same result.  I have used the device manager to look at the devices to see if there is some conflict identified, but no such thing.  How do I get rid of the 633 message and allow usage of the broadband modem?

        • 1. Re: USB 760 Modem not useable due to 633 error
          EB1

          I have provided some information below that may help.

           

          Step 1. Update the device using VZ Access manager. Instruction below:

          http://support.vzw.com/clc/devices/knowledge_base.html?id=14636

           

          Step 2. Unplug the device (if tethered), restart the computer, and try another USB port (if applicable).

           

          Step 4. Deleting and recreating dial-up connections.

          http://support.vzw.com/clc/devices/knowledge_base.html?id=23830

           

          Step 5. Try to connect.

           

          Step 6. (If Step 5. Fails) Disconnect, unplug the device, completely uninstall the current version of VZ Access Manager, and restart  the computer.

           

          Step 7. Download VZ Access Manager from our website www.vzam.net

          -On the main page, select Supported Devices on the left hand side.

          -Under the Data Devices like for Verizon Wireless USB 760 (second from the bottom of the row)

          -Select the link under the Windows 7 column for the Verizon Wireless USB 760

          -Click Download Now and Save to the desktop

           

          Step 7. Install VZ Access manager using the downloaded file

          -Follow the step up instructions

          -Plug in the device when prompted

          -Try to connect

           

          • 2. Re: USB 760 Modem not useable due to 633 error
            EB1

            I have provided some information below that may help.

             

            Step 1. Update the device using VZ Access manager. Instruction below:

            http://support.vzw.com/clc/devices/knowledge_base.html?id=14636

             

            Step 2. Unplug the device (if tethered), restart the computer, and try another USB port (if applicable).

             

            Step 4. Deleting and recreating dial-up connections.

            http://support.vzw.com/clc/devices/knowledge_base.html?id=23830

             

            Step 5. Try to connect.

             

            Step 6. (If Step 5. Fails) Disconnect, unplug the device, completely uninstall the current version of VZ Access Manager, and restart  the computer.

             

            Step 7. Download VZ Access Manager from our website www.vzam.net

            -On the main page, select Supported Devices on the left hand side.

            -Under the Data Devices like for Verizon Wireless USB 760 (second from the bottom of the row)

            -Select the link under the Windows 7 column for the Verizon Wireless USB 760

            -Click Download Now and Save to the desktop

             

            Step 7. Install VZ Access manager using the downloaded file

            -Follow the step up instructions

            -Plug in the device when prompted

            -Try to connect

             

            I hope this helps.