3 Replies Latest reply: Jan 17, 2011 6:50 PM by budone RSS

    My email is being rejected by Verizon's servers (EMAIL to SMS)

    cmc309
      All of a sudden, my email is being rejected by Verizon's servers whenever I try to send EMAIL to SMS messages to a few friends' phones. SMTP error from remote server after RCPT command: host mx04.bis.na.blackberry.com[216.9.248.35]: 550 #5.7.1 Your access to submit messages to this e-mail system has been rejected. I've tried sending to @vtext.com and @vzw.blackberry.net and I'm getting the same rejection notice. If I try from a different email address, it works just fine. Can someone please tell me who to contact to get my email off the rejected list? It's a legit email address tied to a domain, not a free email account, and I am most certainly NOT a spammer. Please help :smileysad:
        • 1. Re: My email is being rejected by Verizon's servers (EMAIL to SMS)
          budone

           


          cmc309 wrote:
          All of a sudden, my email is being rejected by Verizon's servers whenever I try to send EMAIL to SMS messages to a few friends' phones. SMTP error from remote server after RCPT command: host mx04.bis.na.blackberry.com[216.9.248.35]: 550 #5.7.1 Your access to submit messages to this e-mail system has been rejected. I've tried sending to @vtext.com and @vzw.blackberry.net and I'm getting the same rejection notice. If I try from a different email address, it works just fine. Can someone please tell me who to contact to get my email off the rejected list? It's a legit email address tied to a domain, not a free email account, and I am most certainly NOT a spammer. Please help :smileysad:

          Since you are being blocked by Blackberry, I wonder if the subscriber has blocked your address.

           

          • 2. Re: My email is being rejected by Verizon's servers (EMAIL to SMS)
            cmc309

            No, it's happening with a few friends, not just one.  It's also happening on both @vtext.com emails to non-BB users.

             

            Verizon's servers are rejecting my email for some reason, almost as if they're considering it spam.  It makes no sense, this is a "real" email address and I average only 2-3 email to Verizon devices per week.  There is definitely no suspect activity going on with that account.

             

            Please, can someone direct me to a phone # or email at Verizon I can contact to have my email/domain removed from their blacklist?

            • 3. Re: My email is being rejected by Verizon's servers (EMAIL to SMS)
              budone

              Try calling *228 and choose option 1 and see if that clears up the issue.