The software used to connect the phone to the computer is Zune software. It is similar to iTunes, as in it is a music/mulitmedia player software.
If you have the spare time and want some heavy reading, i wrote up this review/FAQ that has many links (including the Zune download) and info about the kin m model phones.
How can I get my computer to read my phone? I installed Zune and it says the software for the Kin installed but it won't show up anywhere. I went to the store and asked for the CD to get it all installed and they don't carry anything to do with the Kin. But they told me I could find it online and so far nothing.
I am not quite sure as to what you are seeing so let me suggest the following steps to be sure you get Zune installed.
1. From the Zune website (www.zune.com) you can download the free Zune player to you PC. (Find under products heading) When you download make sure to note were the file is saved.The file you dl is named "ZuneSetuppkg.exe"
2. Go to the location you chose for saving this file and double click to execute.
3. Zune will be installed on your PC and an icon will apperar on your desktop.
4. You can run Zune with out your phone hooked up just to get the feel of the program, set file locations, etc.
5. Connect your Kin with the USB cable that came with the phone.
6. When your phone is connected Zune should start on its own since it will recognize the phone as a Zune device. On the bottom left of the Zune screen you should see a little "phone" icon. If the phone has been recognized when you move the cursor over the icon it will indicate the phone.
Hope this helps.
nattieb, Zune is the software for the phone. Open it up, and the connect teh phone via USB. There is a separate tab that appears for the phone. After that, it is as simple as drag and drop to upload to the phone. And to download to the computer, there are various ways to do it, but auto-sync is convenient enough for me.
As far as i know, you have the right software. As long as your computer is newer than XP servicepack3, it will work (XPsp3/newer, Vista, 7). The interface is pretty straightforward when it is opened. Have you tried running it? If you can't find the tabs, go to the Zune website and i'm sure they have guides on where things are within the program.
Just double checking, but you did actually install the software, right? Just downloading it doesn't install the application, it just downloads an installer file. I'll repost the direct link to the download page:
There is a box on the right-hand side to download it, that downloads an installer setup file to your computer. You then need to find it (it depends on where your browser saved it, default is in the downloads folder), and run it. Then follow the step-by-step instructions. Again, the Zune website will have more specific installation instructions if this doesn't help.
I'm not quite sure what you mean by it gives you a pop-up to install the software. Once you download and install the software (from the provided link), you should be good to go. The software has been programmed to auto-connect to the Kin phones. Could you attach a screenshot of what you are seeing?
Ignoring the phone connection, have you been able to run the Zune software? You should be able to open it, and browse around, much like you would with iTunes. One more question, what operating system are you running? windows xp, vista, 7, Mac, linux, etc.
i cant do the screen shot thing it wouldnt let me put it on here. Uhm its when i plug my Kin into the computer like it doesnt know the kin's plugged up. Yeah i can run zune and i can do whatever i want on zune but nothing to do with my phone cause it wont show up on there. And im workin off a Dell so im not sure what system. Whatever Dell was using two years ago.
You probably have vista if it was two years ago. That was the operating system that came standard with computers.
Make sure that you have plug & play on and set up to automatically detect what you plug in. I found a website that shows you how to check and make sure that plug and play is not disabled.
That's the only thing I can think of why it's not detecting it. I have had the problem before on a computer where something wasn't detected. That was the problem, somehow my pnp was disabled.
It is possible to insert pictures on these forums, it is the button next to the 'hyperlink' and 'list' button (ignore the random picture). It would help to see the exact error that you are getting, if you could do a screen grab, or use the 'snipping tool' (that may only be included with windows 7, i'm not sure) and post it, we could possibly find you a solution.
It could simply be a 'plug and play' option on vista. A simple way to check which operating system you have, is turn off your computer, and reboot it. It will display the operating system as it starts up (i think). Also, you should have a 'decal' on the laptop body, and unless you upgraded, it should be that same OS.
I had the same problem. I followed this and it worked. I am using Vista. Good luck.
If the Windows Device Manager indicates a device problem, or if the version of the device that is installed is not the current version, you must update the driver. To do this, follow these steps:
Hi not sure if u ever found a solution but I recently just upgraded to the KIN ONEm phone I also could not sync my phone withZune and verizon even tried to help me by calling Sharp. But they didn't really help so the tech support guy said maybe u trygooglingwindows mobile device center and going from there here is the direct site---> (http://support.microsoft.com/kb/953933) It shows you how to solve the issue yourself after two days of trying to figure out this phone i was able to solve the problem in 5minutes with that site!! lolI I will probably call tech support and give them this site to help others!! Hope this helps!