Hi there can you provide more details? As far as opening Internet explorer
does it not open at all? or does it open but you can't browse any web sites.
While connected go to the dos prompt - start run ( or search if you have windows 7)
you should have a black command window up on the screen
type: ping 18.104.22.168 ( you should get replies)
if so also try : ping google.com ( you should get replies)
also type ipconfig and note the ip addressses
let us know the results.
I solved my own problem!!! Yay! I'm so proud of myself! I was able to open Internet Explorer but it wouldn't connect to the internet. I clicked on the link that said "diagnose problem" and it said something about unable to recognize proxy server (or something like that). So I followed the link that talked about proxy servers & how to change it. Under Internet Explorer I clicked on Tools>Internet Options>Connections>LAN Settings, unchecked "Proxy Server" and checked "Automatically Detect Settings" and clilcked OK. And Voila! The problem is solved. I also went under the Firewall settings under Exceptions and checked box to allow wireless portable devices in case the Firewall was blocking it. It seemed so simple. How come the guy at Verizon tech support couldn't help me figure that out? Thanks for the interest; it's good to know there is somewhere else to turn to for help.
Now, if it would only stop disconnecting.......