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My aunt was on my plan but she switched to Cox yesterday. She gave me her old phone because mine barely works. I tried to activate it yesterday, online and by phone, and they both told me it couldn't be done because the phone must be deactivated first. But the problem is, it is deactivated. You can't call or text with it. We even got a message saying it was deactivated. Any ideas on how I can fix this? Please help! I'm tired of having a phone that dies after one phone call.