I do not quite know what you are asking for, but i think it is just a bug/error with the installation of the Zune software. I have it working perfectly, and i just have to get used to the interface because i have never used it before and am used to itunes.
Here is a download link for Zune, the one i used:
I would suggest uninstalling it and trying it again. It could be a compatibility issue with your computer. What system are you using? Windows 7, Vista, XP, Mac, Linux? To my knowledge, it does not work with mac currently, but they are going to be releasing a mac compatible version soon. It also only works for XP 32-bit, Vista (32/64-bit), and Windows 7 (32/64-bit). It is not compatible with Windows XP Professional x64 Edition, or anything older than XP
I was using XP, it was very strange. I had to guess at the menu options, which only worked to a limited extent. I ended up installing Windows 7, and it worked fine, so it must have been a bad install or a conflict of some sort with XP.