5 Replies Latest reply on Jan 31, 2011 10:13 PM by budone

    Can't access my Voicemail?


      I'm using a Verizon Samsung Cellular, and my phone keeps telling me that I have new voicemail. But when I click to call it, or even when I dial my own number, it just gives me like a Busy Signal.


      Any help here will be appricated!

        • 1. Re: Can't access my Voicemail?

          Power the device off then back on, and then dial *228 send and option 1 on the device.  

          Then try dialing *86 or dialing your own number area code first to access voicemail.   

          Enter your password, and listen to all the messages.  Delete unwanted messages.  

          If you still can not access  voicemail, ensure that you have the Basic Voicemail feature on your account by logging into your My Verizon Account online, then going to the Shop Tab, then Change Features, then view your current features. 

          • 2. Re: Can't access my Voicemail?

            I did the first step, it said it was working, but I still get the busy signol when I call my voicemail.


            I cant log into the account because this phone is registered to my grandpa, and i dont know his login info.



            • 3. Re: Can't access my Voicemail?

              Sounds like Vm is not activated on your line. You will need your Grandpa to either call in or make you an authorized user.

              • 4. Re: Can't access my Voicemail?

                I am getting a busy signal when I try to access my voicemail.  I tried what you said and it still does it.  I logged in to my account and it says voicemail is included.  I've had my phone for a while and didn't activate the voicemail when I got it, and I've seen that it says it is cancelled after so many days.  I was wondering how I can get it reactivated, if that is what is causing the problem.  I have a prepaid phone account and a Samsung sch-u350 phone.



                • 5. Re: Can't access my Voicemail?

                  Call into prepaid customer service, they will reactivate it