Try these steps to troubleshoot the issue.
Try removing the battery for about 2 minutes, then putting it back in and powering the phone back on.
If the problems persists.
Try these steps:
*Warning - all data on the phone maybe lost!*Turn off the phone Press Power + Volume Up/Down at the same time and hold until display will show a triage android screenDisplay will show:Reboot system Now (Try the reboot first.)Apply sdcard:update.zip*Warning this will reset device back to original factory settings.*Wipe Data/Factory Reset (Try as a last resort)Wipe Cache PartitionUse VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device.
That would depend on the problems with the device. If the device does not go past the first screen when the phone boots up, a replacement device may be required. Since you are still having the same issue you may want to have a technician take a look at the device. The assessment of the device by a technician would determine if the phone could be restored.
First try these steps:From the Home Screen, Touch MENU, Media Center, and Browser.The VZW Home portal is launched and a pop up screenwith available applications displayed.Press the menu key for settings and delete the cache(cookies and temporary files).Then power the phone off, remove the battery for about 1 minute, then power the phone back on and dial *228 send and option 1 on the device.If the problem persist a Factory Reset maybe necessary.
Warning: A Factory Reset will permanently erase all user data & reset settings to factory defaults.
Reset Factory Settings & Tools
From the main screen, press Menu.
Press Settings & Tools.
Press Phone Settings.
Enter Enter Phone Lock Code ???? displays.
Enter the 4 digit lock code, press Done.
( default: last 4 digits of phone number ).
Scroll to Restore Phone, press OK.
Display: Permanently erase all user data & reset settings to factory defaults?
Device will power cycle Off and on. Device will need to be reprogrammed by doing *228