3 Replies Latest reply: Oct 30, 2010 8:33 AM by Ann154 RSS

    Droid Incredible Frozen At White Screen

    jennav

      My HTC Incredible droid started repeatedly rebooting and would not let me turn it off/access the settings.  After I removed the battery, all it is doing now is either freezing at the white 'HTC Incredible' screen immediately, or going through a full reboot cycle and then freezing at the white 'HCT Incredible' screen.  Anything I can do to get it working again?

        • 1. Re: Droid Incredible Frozen At White Screen
          budone

          I found this. Lets see if it works first.

           

          Sometimes services and apps you install on your HTC Droid Incredible can interfere with its functionality. If you’ve reached a point where the phone freezes at startup or malfunctions in a way that you can’t remove the problem, Safe Mode is the answer. Booting in Safe Mode will load only software and drivers from factory defaults. This should allow you access to remove whatever ails your smartphone.

          1. Turn the device off. If the power button doesn’t do the trick, remove and replace the battery.

          2. Power the device on.

          3. When the logo appears, press and hold the Menu button.

          4. Continue holding the Menu button until you see the home screen.

          The words Safe Mode should appear in the lower left corner if you performed the steps correctly.

           

          If this works, I would start deleting apps, newest download first.

          • 2. Re: Droid Incredible Frozen At White Screen
            jennav

            Thank you. It's back up now (it took a while after removing the SM card for it to start working) but I'll try this solution should it have problems again.

            • 3. Re: Droid Incredible Frozen At White Screen
              Ann154
              @jennav
              You mean the SD card, right?