Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability... It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer. I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard). The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online... However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem... Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact. I could update by doing small updates and saving, but this was painful... Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone... Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me... I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem. This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function? Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?