In order for the Mobile HotSpot application to work, you will need to have the service feature "3g Mobile HotSpot". If this service feature is not added to the account when you download the Mobile HotSpot application, it will be able to connect devices via WIFI to the Palm device, but no data will be able to be transferred.
First try a soft reset on the device.
I have been using it for 3-4 month now. So I know its on my plan. I tried what you suggested but it's still just says authenticating. I have been having issues with the Netbook. the following erroe comes up on startup "Generic host For Win32 Process Error" I have tried every fix i have seen posted. But nothing will make it go away. I even tried to restore the computer back to factory default but an error came up. I think I may have deleted some important files after a virus scan.
I just dont understand why out regular Verizon Mobile Broadband will connect but my hotspot won't.
The error "Generic Host Process for Win32 Services" is a security issue, you want to resolve this problem first by updating your PC's operating system using the links below.
Try using the steps below to correct this issue.
Copy and paste the links below into your browser bar and follow the instructions to update your PC.
Note: You may have to disable system restore.
Once you have resolved this issue, try connecting the device again.