3 Replies Latest reply: Oct 31, 2010 5:33 PM by Android10 RSS

    Blank email to text messages??

    Vanity

      I got my X in September.

      I love it, but...

      My mom likes to send me text messages via email. Before froyo this worked fine, but now they come through blank. Help! I don't know if it's me or her.

       

      Thanks in advance!!

        • 1. Re: Blank email to text messages??
          Android10

          First let make sure you have the most resent version of the update.  

           

          From the main screen, touch menu tab
          Touch Settings
          Touch About Phone
          Touch System Updates
          Then could I get you to do a soft reset on the device.  
          Press the Power key.
          Touch Power off.
          Touch OK.
          Press the Power key to power on the device.
          Then dial *228 send and option 1 on  the device.  
          Also try making sure the messages being sent to the device from emails  are less than 160 characters.  

           

          • 2. Re: Blank email to text messages??
            Vanity

            I tried this step by step.

             

            I have the lastest updates, and all of that.

             

            The messages are never over 160 characters.

             

            So I'm not sure still if it's me or her.

             

            Thanks again.

            • 3. Re: Blank email to text messages??
              Android10

              Some EMS (Extended Length Messages) are not supported by the device. SMS messages in excess of 160 characters are converted to MMS messages.  There sometimes is  a compatibility issue with the phone and email account.  Try sending an email message from another email account.   Also try sending a message directly to your Gmail account.