1 Reply Latest reply on Sep 27, 2010 2:32 PM by SuzyQ

    Backup assistant


      I have an LG Dare that I recently reactivated to a new phone number. When I try to subscribe to backup assistant I get a message "unauthorized" and cannot retrieve contacts saved to backup assistant from previous phone. Any ideas?

        • 1. Re: Backup assistant

          Did you change phone numbers?  Backup assistant can transfer contacts to another phone activated with the same number - the contacts are tied to the number.  If you changed numbers, you may have to log in with  the old number, export the contacts to a file, then import to the new number.


          If you are simply switching to another phone on  the same number, then you may need to uninstall and reinstall backup assistant on the phone....it may be trying to retireve the previous numbers contact list, and it doens't match the phone number now on the phone.