5 Replies Latest reply: Dec 3, 2010 9:06 PM by rcschnoor RSS

    Invalid battery

    taskellusaf
      just tried charge of my motorola droid x with a i go car charger in the said invalid battery any idea why.. works fine just before the update
        • 1. Re: Invalid battery
          Tamika1

          This post was actually taken from Motorola's website. A link will also be provided below so that you could visit their site for more information. 

           

           Only Motorola Original Charging accessories should be used with your Motorola phone: See page 44 of Droid by Motorola user guide.

           

          Important: Use Motorola Original products for quality assurance and safeguards. To aid consumers in identifying authentic Motorola batteries from
          non-original or counterfeit batteries (that may not have adequate safety protection), Motorola provides holograms on its batteries. Consumers should confirm that any battery they purchase has a “Motorola Original” hologram.

           

          Motorola recommends you always use Motorola-branded batteries and
          chargers. Motorola mobile devices are designed to work with Motorola batteries.
          If you see a message on your display such as Invalid Battery or
          Unable to Charge, take the following steps:
          • Remove the battery and inspect it to confirm that it has a “Motorola Original”
          hologram;
          • If there is no hologram, the battery is not a Motorola battery;
          • If there is a hologram, replace the battery and retry charging it;
          • If the message remains, contact a Motorola authorized service center.

          Important: Motorola’s warranty does not cover damage to the phone caused by
          non-Motorola batteries and/or chargers.
          Warning: Use of a non-Motorola battery or charger may present a risk of fire,
          explosion, leakage, or other hazard.

           

           

           

          https://supportforums.motorola.com/message/115329#115329

          • 2. Re: Invalid battery
            scspas

            I found out the "hard way", that the hologram on the back is a way of making us use Motorola's battery's instead of "knock-off's"! Hope somebody comes up with a fix for that.!!!!!!!

            • 3. Re: Invalid battery
              mortb

              Best way to void a warrenty...use a non-recommended item, such as a knock-off battery. Yes, it might work, but when something goes haywire, you are out of luck.

              • 4. Re: Invalid battery
                timtrott

                My original equipment battery suddenly says "Invalid battery" and does not appear to be charging. I have not done anything different from what I always do.  Now what?

                • 5. Re: Invalid battery
                  rcschnoor

                  If it were me, I would take it to the Verizon store and request a new battery.