6 Replies Latest reply: Sep 17, 2010 2:57 PM by AZSALUKI RSS

    Cracked Screen

    lsixx6

      I dropped my phone recently and part of the screen cracked. Can I just go to Verizon and they will replace my phone?

        • 1. Re: Cracked Screen
          budone

          No they will not. IF you purchased insurance you need to go through that program. Otherwise you could send the phone to the manufacturer to have the screen replaced. But I don't know the cost, or how long you would be without the phone.

          • 2. Re: Cracked Screen
            TheGreatOne

            You could also ask Verizon directly if the phone can be fixed for a price (assuming you don't have insurance).  Or.....if you are really tech savy yourself, you could repair the phone yourself. Just get the right tools & get a new screen.

            • 3. Re: Cracked Screen
              RonAnderson
              Go to Motorolas site and register your phone, if you haven't already done so. See if you still have a factory warranty left on it, mine is good till March, and I bought my phone in November of 09. Call Motorola first if you have warranty on your phone which you should, do not tell them you had anything to do with your screen cracking. You did not drop it, throw it, or any other harmful thing to your phone.

              If you don't have factory warranty then go to insurance.
              • 4. Re: Cracked Screen
                AZSALUKI

                goog luck with that. screens don't just crack for no reason. if a phone has been dropped, it's pretty easy to tell. i suppose it's worth a try if you're cool with it. i'd call the manufacturer and see what your options are.

                • 5. Re: Cracked Screen
                  TheGreatOne

                   


                  AZSALUKI wrote:

                  goog luck with that. screens don't just crack for no reason. if a phone has been dropped, it's pretty easy to tell. i suppose it's worth a try if you're cool with it. i'd call the manufacturer and see what your options are.


                  Hmm i have read in one case where some users had put the phone in their pocket & the screen cracked. Supposedly nothing came in contact with the phone while it was in their pocket. It was not any of the Droid phones though

                   

                  • 6. Re: Cracked Screen
                    AZSALUKI

                    i just don't buy that greatone? how does a screen just crack without coming into contact with anything? i suspect those people either had keys or something in the pocket, or the TIGHTEST jeans any human has worn....lol. i have seen issues with trackballs causing it (palm pre had some issues) where the pressure placed on the trackball caused a spidering crack affect around the trackball.