I upgraded my phone in February to an LG EnV touch. I had many issues with the phone and Verizon finally replaced it with a "like new certified replacement." Long story short, since February, I have been through 4 EnV touches, and I am now on my second Samsung Rogue. They keep sending "like new certified replacements, but they never work right. I have asked about upgrading my contract to a smart phone, and I was told I could but they phone would cost almost $600.00. I am at a loss as to what to do. I haven't had a phone I can depend on since February. Any suggestions? Verizon just keeps apologizing and sending me different phone, but this is way past ridiculous.
You are doing pretty much the only thing you can, asking Verizon to send a replacement device. You're lucky they offered you another model of phone, they don't do that for many people. I would suggest purchasing a used phone off eBay after doing some research to determine what type of phone will meet your needs in terms of durability.