1 2 Previous Next 10 Replies Latest reply: Sep 9, 2010 4:13 PM by kopinawa RSS

    droid x camera broken?

    brick347

      just got my droid x today and almost everything works great. except when i go the camera its a black screen. also when i try to record a video it records but when i play it back it only has sound and a black screen.

       

      anyone else having these issues?

        • 1. Re: droid x camera broken?
          Chubbs

          Noted, Although this is an obvious conclusion, but it sounds like your camera is broken.

          • 2. Re: droid x camera broken?
            brick347

            how do i go about getting a replacement?

            • 3. Re: droid x camera broken?
              crb79

               


              brick347 wrote:

              how do i go about getting a replacement?


              Go to your local store and ask them to place an order for a warranty phone for you.  You will still have to wait the same time frame as back-ordered phones though.

               

              • 4. Re: droid x camera broken?
                Chubbs

                brick347 wrote:

                how do i go about getting a replacement?


                Call 1-800-922-0204 or *611. Option 3 "Technical Support". They will send you a new phone on the 23rd when supply catches up to demand. They will be unable to fix this, but they will definetly send you a new one for free.

                • 5. Re: droid x camera broken?
                  crb79

                   


                  Chubbs wrote:

                  brick347 wrote:

                  how do i go about getting a replacement?


                  Call 1-800-922-0204 or *611. Option 3 "Technical Support". They will send you a new phone on the 23rd when supply catches up to demand. They will be unable to fix this, but they will definetly send you a new one for free.


                  My local store get's their stock on Thursdays, so if you get them to order a replacement for you, you just might score your replacement that Thursday the 22nd, instead of the following Monday.  Of course it depends on when your local store gets it's stock.

                   

                  • 6. Re: droid x camera broken?
                    brick347

                    awesome! thanks for the quick responses. your help is appreciated!

                    • 7. Re: droid x camera broken?
                      TheGreatOne

                       


                      crb79 wrote:

                       

                      Go to your local store and ask them to place an order for a warranty phone for you.  You will still have to wait the same time frame as back-ordered phones though.

                       


                      Um. I don't even know if warranty would take it in the to be honest. If there is any physical or liquid damage done to the phone that voids warranty. However if there is just a glitch with the phone and the camera is just malfunctioning then the person can return it. In fact I bet he/she can get a newer phone since their still within that 30 day policy.

                       

                      • 8. Re: droid x camera broken? - Black Screen
                        keith_angler

                        Photos that I tried to display went to black screen for me too.  Only option out was back to HOME via home key.

                         

                        Today it seems to be working though.

                         

                        Still have lots of Q's and problems willbe worked out.  give it a chance to fully charge and reset.  Then we go look for fixes.

                         

                        Keep us informed.

                        • 9. Re: droid x camera broken?
                          crb79

                           


                          TheGreatOne wrote:

                           


                          crb79 wrote:

                           

                          Go to your local store and ask them to place an order for a warranty phone for you.  You will still have to wait the same time frame as back-ordered phones though.

                           


                          Um. I don't even know if warranty would take it in the to be honest. If there is any physical or liquid damage done to the phone that voids warranty. However if there is just a glitch with the phone and the camera is just malfunctioning then the person can return it. In fact I bet he/she can get a newer phone since their still within that 30 day policy.

                           


                          Oh I see what you mean.  At this point when I say a warranty phone I mean a replacement.  They shouldn't have any warranty (refurb) phones yet.

                           

                          1 2 Previous Next