Whenever I try to block a number in the Call & Message Blocking section of the Safe Guards tab, I get the following message:
We were unable to complete your requested change at this time. Please try again later.
This has happened over and over all day. Has this feature really been malfunctioning all day for everyone, or am I just doing something wrong?
You should be able to manage Call & Message blocking through the account holder's account online as well as an account member's account. Once you login as an account member, click My Services>Call & Message Blocking, then add the numbers you want to block. Periodically the system is refreshing and you could receive an error message. If the issue continues please let us know so we can resolve the issue for you.
ok this is josh on his moms account er im 19 so yeah anyhow ive done as you said an yet still get the message >I am sorry we are unable to process your request at this time, you may try again later.< copy and pasted. ive tried and signed out and back in and yet havent been able to see my previous blocked calls tho idk if theve expired or not cuz theres a block i wanna take off
I would be happy to make sure your call block can be managed through My Verizon. How long ago were the previous blocks added? The blocks are effective for 90 days from the date the first number is added. Are you logged in as Account Owner or Account Member? Can the person you are unblocking call and message you? Please let me know if you would like to continue troubleshooting.