I had this Asurion insurance package on my phones. I was asked by Verizon to buy it for them, The agreement was a $50 deductible. I paid these criminals my monthly fee every month. When I needed to use the policy i was told I had to now pay $90.
The definition of criminal is to offer a service for money and then not deliver what was promised. They claimed a letter changing this agreement was sent out. I didn't see it nor "agree" to it.
Shame on this company for being rip-offs. Shame on Verizon for using them or promoting this kind of crap.
Verizon has been my cell company since before they were airtouch. I hope they have more integrity than this and haven't gotten so big as to not care about their customers.
Have you upgraded your device since 05/17/2009? For all new device upgrades and device sales effective 05/17/2009, Total Equipment Coverage and Asurion Wireless Phone Protection pricing and deductibles will be specific to the type of device enrolled in the program. The two tiers are Advanced Devices and Phones.
|Pricing||TEC(total equipment coverage)||Asurion WPP(wireless phone protection)||EW(extended warranty)|
|For all new device upgrades and sales on or after 05/17/2009.|
|Price per month - Phones|
|$1.99 per month|
$39 (phones) or $89 (advanced devices) on fulfilled insurance (lost, stolen, damaged) claims
$39 (phones) or $89 (advanced devices) on fulfilled insurance (lost, stolen, damaged) claims
|Until you upgrade to a new device, the existing pricing and deductibles remain:|
|Price per month||$5.99 per month (until 05/16/2009)||$1.99 per month|
|Deductible (non-refundable)||$50 on fulfilled insurance (lost, stolen, damaged) claims||None|
Could you please explain the coverage AndroidX has?
I was NOT aware there was a "deductible" involved!
So you know Sprint replaced my phone completely, (with a refurbished, yes) but DID NOT charge me a dime.
If I am paying every month to get a $90 bill, I'd rather buy a repacement on ebay.
Total Equipment Coverage covers you for a lost, stolen, or damaged device. The manufacturer's warranty covers manufacturer defects. If you are within your 12-month warranty and your phone has a defect, we offer a free replacement. If the phone is lost, stolen, or physically damaged, this is not covered by the warranty and you would have the option to make an insurance claim.
The way the phone insurance works is similar to car insurance. There is a monthly premium that is paid, and if a claim is made, there is a deductible that is charged. The deductible is a one-time charge, and the premium is a monthly recurring charge. The deductible that is paid is much less than the full retail cost of the phone, so it is actually a big savings in many cases.
You can reach Asurion by phone at 888-881-2622. You can also reach them online at the following link:
I hope this information is helpful and thank you for your posting!
How the hell does one end up with A TEC Asurion charge when the subscriber never requested any type of insurance at all!!
Don't tell me that Verizon, as big as it is, has to resort to such underhanded tatics such as this.
It amounts to nothing short of "Corporate Greed"!!
I am appauled!!
You are so right in what a rip-off the Insurance coverage is now. I have had my phone for over a year, have paid the stupid $5.99 a month PLUS taxes and now they want $99 to ship me the same phone? What kind of insurance is that? I can buy the freaking phone on eBay for a whole lot less. I am just so very glad our plan is just about up because this is the last time I will ever have Verizon cell. They are WAY too expensive and you get nothing for your protection. Watch out Verizon. You're not at the top of the leaderboard anymore and more and more people are leaving. I have never talked to ONE person who has been happy with your service. I was until this happened. But apparently there will be many more like me to follow as they try to make their claims too and I will let everyone I talk to know what crappy service you really do provide and do so charging DOUBLE what you can get elsewhere.
You are so right in what a rip-off the Insurance coverage is now. I have had my phone for over a year, have paid the stupid $5.99 a month PLUS taxes and now they want $99 to ship me the same phone? What kind of insurance is that? I can buy the freaking phone on eBay for a whole lot less.
In some cases this may be true - the insurance is not worth the cost of the premiums + the deductible. In other cases, (shiny brand new iPhone that gets stolen 2 months into your contract, for example), $90 is a whole lot better than $600 and well worth the premiums paid.
Only you can decide if the insurance (which is totally optional, BTW) is worth having. I decided long ago that (at that time) the $4.99 per phone per month on our family plan was better spent elsewhere; we had simple flip phones, we had a couple of "spares" from previous upgrades that were still usable, and we'd take our chances that something would happen and use the $$'s saved towards anew phone. In all the years since we've had one phone where we could have filed a claim and it would have been worth it - but my son got by with one of our older "spares" until his upgrade rolled around.
You can carry the insurance for the first 6 months or so for a new phone - wherever your break-even point is - and then cancel it. Or decline it from the beginning. It's up to you.
The whole TEC/Asurion Extended Warranty is bad news!!
Verizon should be ashamed!
I have been customer since 2002. I've paid insurance all along for two phones. Do the math - that is a lot.
One of the phones keeps shutting itself off for new reason. I called into Verizon and they said, "we'll replace no problem."
They send out the cheapest phone ever. I call back in again and explain the phone is not comparable. They agree to send out better phone. I told them that would be great.
I ask to check to see what Verizon is sending out to make sure it is comparable this time. Well the new phone they want to send is also several steps below what I had before. I tell them this and I was told that the Verizon management has the right to pick the replacement phone if the comparable phone is out of stock.
I asked Verizon if they could discount the money that they would have had to spend on the cheap replacement phone towards an upgraded phone since the comparable phone is "out of stock." The difference between the replacement phone they wanted to send and a true comparable phone is only $50. I offered to pay the $50. I even offered to pay $100.
They said "no" to this as well. I had to buy a whole new phone.
Verizon claims the replacement phone is comparable even though it is a different brand, smaller screen, smaller keyboard, less pixel camera and less features.
That is what you get for nine years of insurance payments. I asked to speak to a manager. I was told that they were busy but they would call at 2PM. It is now 3:45PM so I doubt they are calling. I guess he must be busy.
So I am letting you know this so that you don't get ripped off. Save your money and your time. Get off the insurance plan and just take care of your phone because Verizon will not take care of you.
Ok so I have this and my phone is worth less than $100... so I'm going to cancel it now since the deductable is $89 not worth paying $5 a month to save $10.
Edit: How do I cancel this exactlly??? =/
Call Customer service and tell them to cancel the insurance. 800-922-0204 or *611 from your handset.
Asurion Insurance may not be worth it, and Verizon doesn't stand by it's loyal customers.
I've had a Motorola Droid (Original) for 2 years, and my contract just ended this month (March 2012). My Droid's screen no longer accepts my touches. After several reboots, battery removals, resets etc, the phone still won't recognized screen touches. The Verizon rep at the store didn't know how to deal with it either.
I was informed by the rep in the store and a rep on the phone that I would have to pay a deductible of $89. So here's where I have an issue. If I've had a phone for two years that by this time is obsolete, no longer sold and worth a fraction of its original value, and if I've paid 6.99/mo for 24 months ($167.76), does it make sense for me to pay an additional $89.00 (= total of $256.76) deductible for a rehab'd old Droid? Definitely not.
I tried explaining this to the Verizon rep in the store and on the phone and they weren't sympathetic or possessed business savvy enough. I was referred to Asurion, and the rep jumped the price of the deductible up to $99.00. The Verizon phone rep, and the Asurion phone rep both repeated to me several times "according to the contract that YOU agreed on, we will charge you $89.00/$99.00..." The Verizon rep dumped me off on Asurion saying it's their insurance contract so I'd have to deal with them, then the Asurion rep was just as "pass the buck" with "it's a contract you agreed to with Verizon not us," mentality. Right away I called back to Verizon to get rid of my $6.99 insurance and they deleted it off my account.
Even when I informed them that I'm no longer under contract and can go anywhere else the reply was "that's your decision." Too bad for Verizon that they don't stand by their customers. I can tell this was something the reps are trained to say and say it often. I've been with Verizon for over 4 years (at least) so this attitude is a bit of stab in the back. It's too bad Verizon chose not to honor loyalty and stick by an expired contract. Good news is, in this competitive environment, I can go anywhere for a phone.
I can understand if you just bought a phone that's normally $500.00 retail (no contract). Paying an $89-$99 deductible is possibly reasonable depending on the circumstances, but not in my situation nor in other loyal customer situations in similar situation.
My take on it is; find out about the manufacturer's warranty on a phone first before buying a phone. The amount you'd pay for monthly insurance and deductible costs may not be worth it. You may be better off having the manufacturer replace the phone, or just buying a new phone anyway. Again...depending on your circumstances.
Good news is, I'm no longer under contract and looking around. My girlfriend is with Sprint and they've replaced two defective phones with NO CHARGE at all. Looks like I'll be looking at Sprint's website after this.
BTW, Asurion when you refer to the replacement device and the "regular retail" make sure you are telling customers that you do not send them a new phone for that Regular retail price... you send them a refurbished phone. Not new... So when you sell the insurance you need to make it clear that you will not get a new replacement... only a refurbished replacement...
Asurion insurance is truly a ripoff.
Tried to file a claim....they reject virtually all claims due to poor scan, etc.
With todays scanners, that's just not true.
In addition, their system will not accept second uploads of documents once they reject your original.
You end up being forced to mail it in and the replacement takes weeks to complete.
NEVER get the insurance on these phones; you'll pay far more than the phone is worth and you'll be frustrated to the point of exhaustion when submitting a claim. Bad news and trouble....
That insurance was such a rip off!!! On my upgrade I paid probably $150- 200 for my I-phone. So I needed a new one because it got wet and all said and done with the deductible and premiums I've paid just about $300 to have it replaced. They are selling the 4s for $200 with an upgrade, but I'm not eligible till January 2013 since they changed the upgrade plan. And I can't go back to my regular phone until 1/13 because I'll loose my unlimited data plan, which I've had since pretty much you could buy a cell phone.How can I not feel ripped off by such a scam? A service rep telling me I don't have to pay $500 is not a consolation for replacing a phone I never paid that much to begin with.
And this is paying $100 a month in phone bill. All said and done I'll end up paying for this phone several times over. I'm ready to go back to a pager!!!