Resetting the backup assistant application could resolve the issue that you have encountered. I provided a link to step by step directions on resetting backup assistant and downloading and configuring it to troubleshoot your issue: http://search.vzw.com/?do=viewdoc&id=16286&supportview=1&p=-1
You can view many back up assistance guides and tutorials by going to www.verizonwireless.com/backupassistant
I hope that this was helpful for you!
I have a Curve 8330... insurance replacement.
As recommended... used Backup Assistant to move my contacts from the old phone
I was on the phone w/Verizon for an hour last night (until my cordless's battery died) trying to get Backup Assistant to run on the new phone. No success.
I have loaded and reloaded Backup Assistant at least 6 times. Rebooted after every step. Changed all permissions and default permissions to 'ALLOW' NOTHING works.
I keep getting the message that "Backup Assistant has encountered an error.... try again"
I need a Verizon tech guy to tell me what's up with this. I don't have endless hours to setup my phone.