I don't like filling out surveys because they are usually designed by people who have no interest in actually using them. So I will give my feedback here.
I just got done with a Customer Service call, and am very angry about it. My question was simple: are phone applications covered under the 25 MB a month data allowance? Not only did the Service representative not know, she gave me examples of what her daughter does with her phone and what she thinks might be covered under it. Guess what? If you don't know the answer to my question, stop wasting my time by guessing and transfer me to someone who does. It's that simple.