2 Replies Latest reply: Feb 11, 2010 10:33 PM by logicman RSS

    locked scree can't remember password

    kanyun

      My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

       

      How do I turn off the screenlock?  How do I change username and password?

       

      Any help would be appreciated

        • 1. Re: locked scree can't remember password
          TheGreatOne

           


          kanyun wrote:

          My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

           

          How do I turn off the screenlock?  How do I change username and password?

           

          Any help would be appreciated


           

          It should be under settings and security to turn off the lock feature. This might be some help too-->Phone Lock Eris

           

          • 2. Re: locked scree can't remember password
            logicman

             


            TheGreatOne wrote:

             


            kanyun wrote:

            My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

             

            How do I turn off the screenlock?  How do I change username and password?

             

            Any help would be appreciated


             

            It should be under settings and security to turn off the lock feature. This might be some help too-->Phone Lock Eris

             


             

            I think kanyun was asking how to turn off screen lock without knowing the unlock pattern or the Gmail ID/password used to set the phone up. 

             

            @kanyun - Can you track down the Verizon agent?... was it at a Verizon store or did you call customer support? Unless you can determine your Gmail ID, your only option might be a factory reset.