8 Replies Latest reply: Sep 13, 2011 4:09 PM by DionM_VZW RSS

    Security Error: Untrusted Server Certificate

    notgonnasay
      Every time for the last two weeks I have been receiving this message on my Razr (an old Alltel phone, still on Alltel plan). This is aggravating when I'm paying extra to use the web, and use it mainly for Facebook. I tried it on another phone (newer Razr) on a different plan, but the same thing happened. If it's the phone, it's all Razr's in general. But Verizon says it's facebook's issue. I've searched it on google, but am not really understanding what they are saying. Any advice?
        • 1. Re: Security Error: Untrusted Server Certificate
          bosslady85

          Alltel did not support Facebook Mobile.  Although Verizon Wireless has taken over Alltel, Facebook Mobile is recognizing your phone and number as an Alltel device.

          • 2. Re: Security Error: Untrusted Server Certificate
            notgonnasay

            I've been using it before, so that's not the truth. We have 3 facebook accounts in our house, and we have ALL checked them on this phone. The problem, after a lot of research on the internet is a root certificate that facebook changed.

            Please get YOUR facts straight, and don't tell me what my phone did when you didn't see it yourself. My phone has done facebook before. I have had mobile web activated since last summer, and I do recall, for your information, that I have updated my profile from my phone numerous times, before the merger. So don't tell me that it doesn't work. Because it has. Many times, and I'd just like it fixed. What difference does it make if it's a Verizon device or Alltel?

             

            So please next time get your facts straight.

             

            Thank you!

            • 3. Re: Security Error: Untrusted Server Certificate
              notgonnasay

              Never mind, my facebook mobile is back. After 4 very long weeks. Thanks for nothing! I'm still looking at switching providers...

              • 4. Re: Security Error: Untrusted Server Certificate
                Miel5555

                Unfortunately, I'm currently having this problem. Is there a fix for it, or do I also have to wait it out?

                • 5. Re: Security Error: Untrusted Server Certificate
                  bosslady85

                  The problem you are experiencing with facebook is a known issue, that we are currently working on.  A trouble ticket has been submitted.  At this time a  ETR has not been set.  I would like to apologize for any inconveniences this has caused you.

                  • 6. Re: Security Error: Untrusted Server Certificate
                    novoleu

                    My issue is coming from Pix Place, where I keep getting this message when try to link accounts:

                    "internet explorer blocked this website from displaying content with security certificate errors"

                    EXCEPT explorer is ONLY blocking when trying to access thru Pix Place ... so, considering other issues you folks have on your plate, seems clear the issue is within Verizon

                     

                    Primary reason to purchase this phone was to get photos OFF pix place & into public arena ... I've been with company for almost 7yrs now ... Thinking really hard 'bout kicking you guys to the curb ... Service just gets worse & worse, staff just getting surlier, keeps me thinking of Lily Tomlin: We're the phone company. We don't care. We don't have to. Well, looked what happened there...

                    • 7. Re: Security Error: Untrusted Server Certificate
                      novoleu

                      I have BRAND NEW device.
                      This is NOT just FB vs Verizon issue -- I am completely blocked from linking to any site (YouTube, Facebook, My Space) YET can access these pages directly just fine. Either problem is within Verizon or Internet Explorer v9.

                      Is this known issue? Has ticket been submitted? When can we expect Verizon to take this problem seriously?!?!?

                      • 8. Re: Security Error: Untrusted Server Certificate
                        DionM_VZW

                        novoleu wrote:

                        My issue is coming from Pix Place, where I keep getting this message when try to link accounts:

                        "internet explorer blocked this website from displaying content with security certificate errors"

                        EXCEPT explorer is ONLY blocking when trying to access thru Pix Place ... so, considering other issues you folks have on your plate, seems clear the issue is within Verizon

                         

                        Primary reason to purchase this phone was to get photos OFF pix place & into public arena ... I've been with company for almost 7yrs now ... Thinking really hard 'bout kicking you guys to the curb ... Service just gets worse & worse, staff just getting surlier, keeps me thinking of Lily Tomlin: We're the phone company. We don't care. We don't have to. Well, looked what happened there...


                        Hello novoleu! I'm here to help with the Pix Place issue you've described. You've stated that you're getting an error message when trying to access Pix Place. I can see why you're frustrated! I do have a question. You also mention Internet Explorer as being involved in your concern, but you also mention your phone. Are you trying to access Pix Place with a computer or with your phone?