Firstly, I just signed up for new service Voice, unlimited txt/pix and unlimited data and I was told with the company I work for I was eligible for 20% off the voice and 15% off the data and the activation fee would be waived. So my first bill comes and it's full price voice and full price data and of course there is an activation fee.
Brings me to my second point... why pay an activation fee? It's a completely 100% fake fee. If Verizon tries to make me pay this ridiculous non existant fee than I'm cancelling my contract that's not even a month old.
Third... I call "customer service" and explain that I was supposed to have these discounts and the fee should have been waived and the rep on the line could not have been more rude or cared less. She said they NEVER waive activation fees. Oh really? Because I NEVER pay activation fees. I will never sign a contract that involves an activation fee of any kind.
When I was at the store the sales rep printed out my first bill estimate and clearly stated that the activation fee would not be on there and the monthly charges would be the discounted rate and not what was shown on the print out. The rep on the phone basically said the sales rep lied to me and I wouldn't get any discounts.
Thanks Verzion. You've been useless as always.
"Thanks Verzion. You've been useless as always."
As always? You just started!
To get the employee discount you had to add it yourself online. Have you done that yet? If not go to vzw.com/getdiscounts and that will apply your employee discount.
If you have the paper showing discounts and no activation fee then why not offer to fax it to the rep you were speaking with? Or better yet go visit the rep who started your service, after all he is the one who told you these things. If he didn't do something that he should have then you should make him responsible for correcting it.
Well, I do realize my post is more in rant form than informational so all details aren't provided but this isn't my first time with Verizon. I've had a plan with them for the last 3 years through work, and a personal plan prior to that for many years. As well as home dsl and phone service and I've always been treated very poorly when calling in for anything.
If I had to add the discount myself online then that's just another lie I was told at the store. I asked if there was anything I needed to do from here and she said no, everything was taken care of.
The paper they gave me has the standard rates and activation fee. The sales rep made a point to print that out and show me and explicitly state that those charges would not be on my bill. Obviously, I made the mistake of believing her but at the time I was just thinking why would she lie about it?
I visited the store and she wasn't there and no manager was there... I tried calling that specific store to see when her or a manager would be there and I just get re-routed to the national number.
Strange considering she brought up my companies discount page on her tablet and was showing me the discounts and it clearly said Activation Fee waived.
Activation Fees are fake. There IS NO COST TO VERIZON for activating a new phone or line. Therefore the fee in itself is fake. It's just a made up fee to get more money. And I've never paid an activation fee for anything. You can go ahead and pay a fee for a service that is not being performed. Have fun with that. While you're at it, why don't you pay for it monthly? No reason not to.
Oh you can see how the customer service rep was rude to me huh? Because you're such an elitist knowitall that you somehow just know that I was a jerk to the rep on the phone?
I, as a customer can certainly tell them how to run their business. That's what they are there for. To provide me a service the way I want it to be delivered. If one company cannot provide such a service the way I want it there is another company that will.
However, I'm asking them to follow up with what they promised. If they want to charge me an activation fee fine, I'll go somewhere else with my business. They told me I wouldn't pay it, so I signed the contract. They however lied. Strange that as I customer I would expect to receive what I was told I was being given. I'm pretty sure that's how things work.
I'll play off your quote in "I love how some of you people can just bend over and become lemmings to a system of poor customer service".
Have you ever run a company or taken a marketing course? Companies don't base their fees and prices on their cost. They base fees and prices on the competitive environment and "what the market will bear." There doesn't have to be an activation cost for them to charge an activation fee. Also, it is up to the company to decide what products to offer and how to structure their pricing. It is up to you to decide to buy it or not.
Yes. I own my own business. I also work for a large company that has over 17,000 Verizon phones in the field.
Please tell me how it's an elitist rant?
I was lied to by a sales rep, then told by a customer service rep that it's not their problem. Yep I'm all high and mighty because I was lied to. Really? As I've already said, if Verizon wants to enforce a fake cost then fine, I'll go back to AT&T. I've opened two new lines with AT&T in the last year and all I had to do was ask and they gladly waived the fee. The only reason I signed up is because they told I wouldn't be paying an activation fee and I was getting these discounts. Otherwise I wouldn't have signed up.
I'm not really looking for feedback from lemmings who love to shell out money for services they don't receive. I'm looking for feedback from people who had a similar situation.
If I may be allowed to jump in here, Verizon Wireless honors its committments to the business community and if the tablet that your VZW Sales Representative said, "No Activation Fee" than we'll go ahead and make sure that you are not receving an activation fee.
Please private message me and I will work with you to get this corrected. Please understand that many times this is simple mistake or an omission. Did you provide the representative with Proof that you are an employee of the company in question? Did you also go to the verizonwireless.com/discounts and attempt to add the discount yourself? Either way, I can help you and I hope you'll be a long-time and happy customer.
Please tell me how this turned out because I'm expecting the same problem w my first bill due to be received next week. I had two accounts both with 1 phone and both with corporate employee discounts. Combined I was paying about $130 w/ all taxes and fees.
I wanted to combine the two accounts plus add two more phones. The one account was eligible for its new every two $50 credit and my phone was eligible for an early upgrade. I wanted to add the Motorola Droid and upgrade my phone to the free Eris Droid. I wanted to upgrade my mother phone with her $50 credit and get a free phone with a BOGO on the EnV Touch. Because I wasn't sure the easiest way to do this, plus I wanted to touch the phones before purchasing I went to a Verizon store.
Thats where it began. I was talked into purchasing them there and although I already knew what I wanted it somehow took the rep 90 minutes to complete my order and I walked out without all my reciepts. Becuase I had to pay upfront for all the phones plus rabtes that would have been immediately discounted online, and because I told the rep I could go home and order them online with free shipping and activation- the rep said he would waive the activation fees. The rep also charged two phones to my verizon account and had me pay for two with cash. This helped my cash flow issue and it helped the rep.
Turns out the Rep first transferred my mothers phone over to my account, therefore voiding the $50 credit. He also charged me the activation fees for both phones. And he charged me $35 for both when everything clearly states that on family plans the first is charged $35 and the second is charged $25. I am waiting for my first bill to actually arrive before I call customer service and demand the activation fees be credited and the $50 new every two credit applied.
Both account we in my name, I never specified which account I wanted to keep, it didnt matter to me. So he should have transferred my phone to my mothers phone account and therefore the new every two would not have been voided.
I am not looking forward to this call because with pervious issues with Verizon they have been difficult in getting it resolved.
I think you are thinking of activation fee in the wrong terms. It may or may not cost much or anything to get the phone activate on the network...that I don't know so I won't even venture a guess but it DOES cost something when you are in the store having a salesperson assist you. They have to pay for the store, the lights, marketing, the employees...and so on. Money that needs to be recouped elsewhere. Why do you think the activation fee is waived online a lot of the times? There is less of an overhead.